Senior User Researcher at NECSWS

The role

You will be a skilled practitioner leading user research activities within multidisciplinary teams on complex projects. Your role involves championing user-centered design values while working with a diverse range of clients across public and private sectors.

What you'll do

• Lead the planning and delivery of research activities with multidisciplinary teams
• Champion user-centered design approaches with clients and stakeholders
• Support and line manage team members through appraisals and professional development
• Define and refine inclusive and accessible design practices within the studio
• Identify and support new business opportunities through proposals and pitches
• Collaborate with other digital practices including service design and technical architecture

What you'll bring

• Significant experience leading user research activities in multidisciplinary teams
• Expertise in conducting ethical trauma-informed and inclusive research
• Proficiency in planning and conducting research to GDS standards
• Strong skills in qualitative analysis synthesis and stakeholder management
• Ability to navigate complex projects and manage ambiguity effectively

Your impact

You will ensure the delivery of inclusive and effective research outcomes that directly inform design decisions for critical public services. By mentoring staff and refining practices, you will enhance the studio's reputation for excellence in user-centered design and contribute to the growth of the business.