Senior User Researcher at Version 1

The role

As a Senior User Researcher Consultant at Version 1, you will design accessible services for public sector clients across the full delivery lifecycle. You will lead agile teams to validate assumptions and ensure that evidence-based decision-making drives product strategy.

What you'll do

• Lead and deliver user research for complex projects to inform strategic decisions
• Facilitate client workshops and presentations to provide actionable recommendations
• Build strong client relationships by advising on research opportunities and outcomes
• Mentor junior researchers and foster a collaborative team environment
• Take full ownership of high-quality research deliverables aligned with project objectives
• Act as a trusted research voice in multidisciplinary team meetings

What you'll bring

• At least five years of experience leading research in agile environments
• Strong knowledge of UK public sector GDS Digital Service Standards
• Expertise in both qualitative and quantitative research methodologies
• Deep understanding of inclusive design and WCAG 2.2 accessibility standards
• Proven ability to influence senior stakeholders and manage complex relationships

Your impact

You will drive the creation of user-centered services that deliver lasting value to public sector organizations. By fostering a user-first mindset and providing evidence-based insights, you will reduce project risk and ensure that digital products effectively meet the needs of all citizens.