Senior Service Designer at Version 1

The role

Version 1 is seeking a strategic Senior Service Designer to join their growing design capability and work within multidisciplinary teams. You will shape end-to-end services that are accessible, efficient, and centered around real user needs across the full service lifecycle. The role involves leading service mapping and aligning digital delivery with policy and operational realities.

What you'll do

• Map current and future service states to align digital delivery with policy
• Lead the definition of service visions and facilitate collaborative workshops
• Define the structures and processes that underpin end-to-end user journeys
• Collaborate with multidisciplinary teams to shape evidence-based service decisions
• Visualise complex systems through blueprints and ecosystem diagrams
• Interpret performance data to inform design decisions and success metrics

What you'll bring

• Experience working with the GOV.UK Service Standard or public sector
• Ability to simplify complex systems and navigate ambiguous environments
• Expertise in designing for accessibility and inclusion across all touchpoints
• Proficiency in using tools such as Miro, Lucid, and Figma
• Strong background in design-thinking and systems thinking techniques

Your impact

You will drive high-profile digital transformation projects across sectors like education and social care to create more efficient public services. By reducing administrative burdens and improving data accuracy, your work will directly enhance the experiences of teachers, social workers, and citizens.