Service Designer at Version 1

The role

You will join a growing design capability as a strategic Service Designer working within multidisciplinary teams. Your role involves shaping end-to-end services that are accessible, efficient, and centered around real user needs across the full service lifecycle.

What you'll do

• Lead the mapping of current and future service states to guide delivery.
• Align digital delivery with policy and operational realities for effective implementation.
• Facilitate workshops that drive alignment and clarity among stakeholders.
• Create service blueprints and journey maps to make complex systems visible.
• Collaborate across disciplines in agile teams to deliver iterative outcomes.
• Interpret performance data and research insights to guide design decisions.

What you'll bring

• Strong experience in service design fundamentals and driving measurable impact.
• Ability to find direction in ambiguous situations and think strategically.
• Intuitive commitment to championing accessibility and inclusive design.
• Clear communication skills to simplify complex ideas for various audiences.
• High emotional intelligence to navigate stakeholder dynamics and difficult conversations.

Your impact

You will design and deliver services that improve people's lives by making complex systems more accessible and efficient. Your work will help embed user-centered practices within prestigious organizations, ensuring that digital solutions are scalable and grounded in real-world evidence.