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Soar With Us

London, England, Unite...

Creative Account Manager

ON-SITE SENIOR
Posted 6 months ago
£45,000 - £55,000
Soar With Us logo

Company snapshot

Soar With Us

Soar With Us is a multi-award-winning e-commerce growth agency that specializes in scaling 7 & 8 figure e-commerce brands. As official partners of Meta, TikTok, Klaviyo, and Advertising Services, we push the boundaries of standard marketing techniques ...

Consulting & Professional Services B2B Marketing & Advertising
HQ
Leeds, West Yorkshire, United Kingdom
Team size
11-50
Founded
2019
LinkedIn

Quick Summary

Role Overview

This Senior Account Manager role at Hambi Media involves leading client pods and strengthening the agency's middle management layer. You will balance high-level client leadership with the coaching and development of Account Managers to ensure consistent delivery standards.

Key Responsibilities

  • Own senior relationships across high-impact D2C and e-commerce accounts
  • Lead strategic client conversations and performance reviews
  • Line-manage and coach Account Managers within your designated pod
  • Oversee UGC and creative workflows to ensure clean execution
  • Identify opportunities for account growth and client retention
  • Act as the primary escalation point for delivery or client risks

Requirements Snapshot

  • At least four years of experience in agency account management
  • Proven track record of managing or mentoring junior staff
  • Deep understanding of performance creative and UGC launch cycles
  • Strong commercial awareness regarding margins and account growth
  • Ability to lead senior client conversations independently and confidently

Expected Impact

You will elevate the agency's operational standards by providing structured leadership and mentorship to the account management team. Your expertise will drive better client retention and ensure that high-value creative campaigns are delivered with precision and strategic alignment.

A DesignJobs.World summary of the employer's posting, written to highlight scope, requirements, and fit (AI-assisted, human-reviewed). For full details, see the description below.

Compensation

£45,000 - £55,000

Job Description

Function: Performance Creative | Account Leadership | Pod Management
Reports to: Account Director
Location: Remote-first (1 day per month in-office - Hambi Media HQ, Oval, London)
Compensation: £45,000 – £55,000 + Bonus + Benefits + 27 Days Holiday

Overview:

Hambi Media is the UK’s leading performance creative agency for D2C and e-commerce brands. With in-house strategy, production, UGC and design teams, we produce creative that doesn’t just look good - it drives growth.

We’ve delivered over £100M worth of performance creative across Meta and TikTok for brands like Heights, Surreal, 47 Skin, Mindful Chef and Nutrition Geeks. Our Account Managers sit at the heart of delivery - owning communication, keeping momentum high, and ensuring launches land cleanly and on time.

About the role:

We’re hiring a Senior Account Manager to strengthen our middle management layer and lead pods at a higher standard. This role blends client leadership, team management, and delivery ownership. You’ll oversee a small group of high-value accounts while coaching Account Managers to perform consistently and confidently.

You are not just “good with clients” - you know how to run accounts, lead people, and raise standards.

What you'll be responsible for:

Client & Commercial Leadership:

  • Own senior relationships across larger, higher-impact accounts
  • Lead strategic client conversations, performance reviews and planning
  • Guide clients through launches, pivots and scale moments
  • Spot upsell, retention and growth opportunities

Pod & People Management:

  • Line-manage Account Managers within your pod
  • Coach AMs on communication, organisation and client ownership
  • Raise delivery standards across accounts and workflows
  • Support hiring, onboarding and development of AMs

Delivery & Quality Control:

  • Oversee UGC and creative workflows across the pod
  • Ensure launches are planned, resourced and executed cleanly
  • Act as escalation point for delivery or client risk
  • Maintain consistency across processes and client experience

What you bring:

  • 4+ years’ experience in agency account management
  • Proven experience managing or mentoring Account Managers
  • Strong understanding of performance creative, UGC and launch cycles
  • Confidence running senior client conversations independently
  • Commercial awareness — retention, margin, and growth matter to you
  • Calm authority — clients and teams trust your judgment

Who you are:

  • A true manager - you enjoy leading people, not just accounts
  • Standards-driven - you care about quality and consistency
  • Accountable - you own outcomes across your pod
  • Structured and decisive - you bring order and clarity
  • A role model - AMs learn by watching how you operate

  • Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents.
  • Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals.
  • Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency.
  • Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days.
  • Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs.
  • Remote working with 1 day a month in London Head Office.
View Original Job Post

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