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London, England, Unite...

Creative Account Manager

FULL TIME ON-SITE SENIOR

Posted about 1 month ago

£45,000 - £55,000

Posted about 1 month ago

Role Overview

This Senior Account Manager role at Hambi Media involves leading client pods and strengthening the agency's middle management layer. You will balance high-level client leadership with the coaching and development of Account Managers to ensure consistent delivery standards.

Key Responsibilities

Own senior relationships across high-impact D2C and e-commerce accounts
Lead strategic client conversations and performance reviews
Line-manage and coach Account Managers within your designated pod
Oversee UGC and creative workflows to ensure clean execution
Identify opportunities for account growth and client retention
Act as the primary escalation point for delivery or client risks

Requirements Snapshot

At least four years of experience in agency account management
Proven track record of managing or mentoring junior staff
Deep understanding of performance creative and UGC launch cycles
Strong commercial awareness regarding margins and account growth
Ability to lead senior client conversations independently and confidently

Expected Impact

You will elevate the agency's operational standards by providing structured leadership and mentorship to the account management team. Your expertise will drive better client retention and ensure that high-value creative campaigns are delivered with precision and strategic alignment.

This summary was generated from the original job posting (AI-assisted, human-reviewed).
For full details, visit the company's site.

Compensation & Benefits

Salary, benefits, and perks for this role

Salary Range

£45,000 - £55,000

Competitive compensation based on experience and location

Benefits & Perks

Comprehensive benefits package including:

• Health, dental, and vision insurance
• 401(k) with company match
• Flexible PTO and holidays
• Professional development opportunities

Function: Performance Creative | Account Leadership | Pod Management
Reports to: Account Director
Location: Remote-first (1 day per month in-office - Hambi Media HQ, Oval, London)
Compensation: £45,000 – £55,000 + Bonus + Benefits + 27 Days Holiday

Overview:

Hambi Media is the UK’s leading performance creative agency for D2C and e-commerce brands. With in-house strategy, production, UGC and design teams, we produce creative that doesn’t just look good - it drives growth.

We’ve delivered over £100M worth of performance creative across Meta and TikTok for brands like Heights, Surreal, 47 Skin, Mindful Chef and Nutrition Geeks. Our Account Managers sit at the heart of delivery - owning communication, keeping momentum high, and ensuring launches land cleanly and on time.

About the role:

We’re hiring a Senior Account Manager to strengthen our middle management layer and lead pods at a higher standard. This role blends client leadership, team management, and delivery ownership. You’ll oversee a small group of high-value accounts while coaching Account Managers to perform consistently and confidently.

You are not just “good with clients” - you know how to run accounts, lead people, and raise standards.

What you'll be responsible for:

Client & Commercial Leadership:

Own senior relationships across larger, higher-impact accounts
Lead strategic client conversations, performance reviews and planning
Guide clients through launches, pivots and scale moments
Spot upsell, retention and growth opportunities

Pod & People Management:

Line-manage Account Managers within your pod
Coach AMs on communication, organisation and client ownership
Raise delivery standards across accounts and workflows
Support hiring, onboarding and development of AMs

Delivery & Quality Control:

Oversee UGC and creative workflows across the pod
Ensure launches are planned, resourced and executed cleanly
Act as escalation point for delivery or client risk
Maintain consistency across processes and client experience

What you bring:

4+ years’ experience in agency account management
Proven experience managing or mentoring Account Managers
Strong understanding of performance creative, UGC and launch cycles
Confidence running senior client conversations independently
Commercial awareness — retention, margin, and growth matter to you
Calm authority — clients and teams trust your judgment

Who you are:

A true manager - you enjoy leading people, not just accounts
Standards-driven - you care about quality and consistency
Accountable - you own outcomes across your pod
Structured and decisive - you bring order and clarity
A role model - AMs learn by watching how you operate

Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents.
Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals.
Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency.
Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days.
Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs.
Remote working with 1 day a month in London Head Office.

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Soar With Us

Creative Account Manager

Role Overview

Key Responsibilities

Requirements Snapshot

Expected Impact

Compensation & Benefits

Salary Range

Benefits & Perks

Original Job Description

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Soar With Us

Creative Account Manager

Role Overview

Key Responsibilities

Requirements Snapshot

Expected Impact

Compensation & Benefits

Salary Range

Benefits & Perks

Original Job Description

Data provenance

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Cover letter suggestions

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