Creative Account Manager at Soar With Us

The role

This Senior Account Manager role at Hambi Media involves leading client pods and strengthening the agency's middle management layer. You will balance high-level client leadership with the coaching and development of Account Managers to ensure consistent delivery standards.

What you'll do

• Own senior relationships across high-impact D2C and e-commerce accounts
• Lead strategic client conversations and performance reviews
• Line-manage and coach Account Managers within your designated pod
• Oversee UGC and creative workflows to ensure clean execution
• Identify opportunities for account growth and client retention
• Act as the primary escalation point for delivery or client risks

What you'll bring

• At least four years of experience in agency account management
• Proven track record of managing or mentoring junior staff
• Deep understanding of performance creative and UGC launch cycles
• Strong commercial awareness regarding margins and account growth
• Ability to lead senior client conversations independently and confidently

Your impact

You will elevate the agency's operational standards by providing structured leadership and mentorship to the account management team. Your expertise will drive better client retention and ensure that high-value creative campaigns are delivered with precision and strategic alignment.