Lead Creative Services Project Manager at RR Donnelley

The role

This onsite position leads a project management team to deliver on client expectations and internal performance targets. You will provide operational oversight, balance team workloads, and drive client satisfaction and retention for an assigned book of business.

What you'll do

• Set team goals and manage performance to meet delivery and quality targets
• Oversee daily client services and project management operations for timely delivery
• Assign projects based on team capacity and business priorities
• Resolve complex client and project issues with cross-functional partners
• Build and maintain strong client relationships through proactive communication
• Develop talent through coaching performance management and training

What you'll bring

• Bachelors degree in a related discipline
• At least 5 years of related project management or client services experience
• Strong understanding of client experience drivers and escalation triggers
• Proficiency in resource planning and team capacity management
• Proven ability to lead process improvements and strategic initiatives

Your impact

You will ensure the reliable execution of projects while strengthening client partnerships and identifying growth opportunities. By optimizing team performance and project management processes, you will directly contribute to client retention and the overall operational excellence of the organization.