Staff User Researcher at Harvey

Role Overview

Harvey is seeking a seasoned User Researcher to drive high-impact research across product areas and influence strategic roadmaps. Reporting to the Head of User Research, you will shape problem definitions and elevate research quality through strong craft and partnership. This role focuses on accelerating the development of user-centered AI products for the legal industry.

Key Responsibilities

• Own research strategy for specific product areas or cross-team initiatives
• Design and execute end-to-end qualitative and quantitative research studies
• Translate user research into actionable product and design recommendations
• Partner with Product Managers and Designers to frame problems and influence roadmaps
• Build custom AI agents and internal tooling to accelerate research workflows
• Model research rigor and ethics while helping partners develop research instincts

Requirements Snapshot

• At least five years of user research experience in fast-paced digital product environments
• Proven track record of portfolio-level impact on design and product strategy
• Experience researching AI-powered technology products and conversational interfaces
• Ability to build or customize internal tooling using workflows or custom scripts
• Exceptional storytelling skills to influence cross-functional partners and align perspectives

Expected Impact

You will enable teams to meaningfully change direction based on your insights, ensuring Harvey builds shared conviction around user truths. By improving research quality and speed, you will help the company ship category-defining AI products that meet unmet user needs. Your work will directly shape how legal professionals interact with frontier agentic AI technology.