Job Description
We are the Digital & Business Factory of the Accor Group, the innovation and transformation laboratory of the global leader in the hospitality industry;
With our 700 - Heartist®, we bring together the best of hospitality and the best of tech & digital.
Our ambition: to offer personalized, memorable, and sustainable experiences.
Here, we give birth to new ways of traveling in each of our 5,500 hotels, closest to our 100 million customers in 110 countries.
Here, we are at the heart of a fantastic playground for designing and creating digital products and services, for our customers and our hotel teams, generating maximum value for our company.
Here, your scope will have no boundaries, so dare to impact on the world with us!
Here is where your greatest challenge awaits you:
Domain: Digital Factory DBF01 – Design Convert
Accor has a strong ambition: to reinvent the travel experience by focusing on personalization and a strong brand identity. Achieving this is the obsession of the Digital Department: a team dedicated to defining and implementing the future of the Accor Product Experience.
Reporting to the Product Design team and under the supervision of the Lead Product Designer Ecom Convert, you will be assigned daily to topics directly related to optimizing the booking funnel for hospitality services.
You will work closely with a multidisciplinary team (Product, Tech, Business, UX Content, Design System, User Research) and will be responsible for ensuring the experience, engagement, and usability.
Your mission:
Define and justify a multichannel and intuitive digital experience with our product teams.
Detect weak signals: Collaborate with Product Owners (POs), Product Managers (PMs), and User Researchers to investigate and clarify user expectations, identifying opportunities to seize. You will also need to capture and share trends that should inspire our approach.
Anchor design into our practices: Advocate for the right approach within your squads and facilitate the team’s work by applying tailored methodologies to design the best possible user experience.
Build and improve: Transition from fluid ideas to robust prototypes. You and your team will balance user testing, iterative work, and continuous improvement of your deliverables.
Define and justify a multichannel and intuitive digital experience with our product teams.
Detect weak signals: Collaborate with Product Owners (POs), Product Managers (PMs), and User Researchers to investigate and clarify user expectations, identifying opportunities to seize. You will also need to capture and share trends that should inspire our approach.
Anchor design into our practices: Advocate for the right approach within your squads and facilitate the team’s work by applying tailored methodologies to design the best possible user experience.
Build and improve: Transition from fluid ideas to robust prototypes. You and your team will balance user testing, iterative work, and continuous improvement of your deliverables.
Your mission, alongside the other designers, will also include strengthening our position and visibility:
- Contribute to improving our practices and team efficiency (e.g., Design System, establishing processes).
- Promote Accor's product design both internally (through presentations and demos) and externally (via meetups, articles, publications, etc.).
Your responsibilities:
Business & Strategy - Envision and formalize the Design elements of the product strategy:
- By understanding business and user challenges and translating them into opportunities.
- By challenging and integrating business objectives into your work.
Business & Strategy - Envision and formalize the Design elements of the product strategy:
- By understanding business and user challenges and translating them into opportunities.
- By challenging and integrating business objectives into your work.
Discovery - Understand user problems and design the best possible experiences:
- By framing topics alongside your PO or PM.
- By de-risking opportunities through quantitative and qualitative research to identify and refine problems and expectations (data analysis, tactical surveys, user interviews, or testing).
- By formalizing user insights into deliverables tailored for product stakeholders (e.g., personas, JTBD - Jobs To Be Done).
- By exploring and designing multiple solutions supported by measurable KPIs, developed collaboratively during stakeholder workshops.
- By testing and validating selected solutions with users (user testing or A/B testing).
Delivery - Ensure smooth and high-quality delivery by supporting the product team:
- By being a key player in delivery quality through close collaboration with POs and developers (high-quality handoffs, thorough QA, etc.).
- By leveraging the Design System as both a contributor and guardian of its consistency.
- By staying attentive to user needs and ensuring continuous product improvement through appropriate analysis and research techniques (Analytics, Customer Support feedback, A/B testing, etc.).
Continuous Improvement & Monitoring - Streamline Design workflows:
- By adapting your working methods to align with project ambitions and deadlines.
- By maintaining a holistic vision beyond your immediate scope and considering the entire e-commerce ecosystem.
- By sharing knowledge about new technologies, design trends, and evolving user behaviors.
- By enriching design perspectives through benchmarking market references within the hospitality industry.
Qualifications
And you?
- Graduated from a top engineering or business school (generalist, IT-oriented) or with a specialized
- Master’s degree in Design.
- Ability to work collaboratively within a team and communicate effectively with stakeholders across different departments.
- Strong written and verbal communication skills to clearly and concisely present analytical results.
- Proficient in user experience design, both strategically and operationally, and able to communicate it to both expert and non-expert audiences.
- Mastery of methodologies and tools related to Product Design.
- At least 6 years of successful experience as a Product Designer.
- Professional background in B2C and e-commerce environments.
- Detail-oriented and organized, with the ability to lead and prioritize team work.
- Empathy, active listening, and a pedagogical approach are key values for you.
- Proficient in Figma and familiar with using a Design System.
- Fluent in English (presentations conducted in English).
- Strong ability to give and receive constructive feedback.
Additional Information
Accor dares to impact:
- the world
- your career:
We value the richness of diverse nationalities represented, from various backgrounds, encompassing all the stories that make us who we are. We encourage diversity in personalities and professional paths. We know how to adapt to the specific needs of our employees, especially those with disabilities.
- Specifically, at the Digital & Business Factory
Continuous improvement & training: Hackathons, exceptional technological partnerships, dedicated talent management, and a specialized platform for training, Digitech Academy & certifications.
and also,
And at our Issy les Moulineaux site: Collaborative workspaces, an employee restaurant, unlimited coffee, gaming and sports areas, a concierge service, and a park just across the street 😉
Is this mission appealing to you?
Recruitment is all about people!
Apply, and we will offer you:
A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you.
An interview with the team manager responsible for the role you are interested in.
For some roles, you might also be required to complete an assessment (use case and motivation questionnaire.
A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group.
A personalized feedback.
#accortechdigital
Show match analysis
