Senior Product Designer - Convert - M/W/X

Job Description

We are the Digital & Business Factory of Accor Group, the innovation and transformation lab of the world's leading hospitality company.

With our 700 Heartists®, we bring together the best of hospitality and the best of tech & digital.

Our ambition: to offer our customers personalized, memorable, and sustainable experiences.

Here, we create new ways to travel across each of our 5,500 hotels, staying close to our 100 million customers in 110 countries. Here, we are at the heart of an extraordinary playground for digital product design and service creation, for our customers and our hotel teams.

Here, your scope will know no boundaries — so, with us, dare to make an impact on the world!

This is where your greatest challenge awaits:

Domain: Digital Factory DBF01 – Design Convert

Accor Tech & Digital designs and operates the Group's digital products, used by millions of travelers in over 110 countries, serving 5,500 hotels and 100 million customers.

We build high-impact experiences at the intersection of product, data, and artificial intelligence, with a clear ambition: to make design a strategic lever for transformation and innovation.

Reporting to the Product Design team and under the direction of the Lead Product Designer E-commerce Booking, you will contribute to the evolution of booking journeys on ALL.com (web and app), at the heart of conversion challenges.

You will work on the checkout — the decisive moment where intent becomes a reservation.

Your responsibility: design experiences that facilitate decision-making, inspire trust, and maximize conversion, with a direct and measurable impact on business performance.

You will work within a cross-functional team (Product, Tech, Business, Data, Content Design, Design System, User Research), with an active role in product decisions.

Your mission: 

You are involved end-to-end: from understanding the problem to measuring impact.

1. Frame and guide product decisions

• Challenge requirements and reframe problem statements
• Bring a user impact and business-oriented perspective
• Contribute to prioritization with Product, Tech, and Business

2. Drive data-driven discovery

• Leverage quantitative data: analytics, surveys (Qualtrics), ContentSquare
• Complement with qualitative approaches: user testing, interviews, VoC
• Identify improvement opportunities at key moments in the journey

3. Design performance-oriented solutions

• Explore, prototype, and iterate
• Define clear hypotheses and translate them into testable variants

4. Test, measure, and improve

• Contribute to A/B testing implementation
• Define objectives and success metrics upfront
• Analyze results and draw actionable recommendations

5. Raise the design standard

• Work closely with developers to ensure quality (handoff, QA)
• Leverage the Design System and contribute to its consistency
• Embed design best practices within product teams
• Promote design culture (sharing sessions, demos, internal contributions)

What we expect from a senior profile

• Ability to independently frame and structure complex problem statements
• Data-driven, impact-oriented approach and decision-making mindset
• Ability to define, track, and interpret KPIs
• Capacity to influence product decisions with clarity and credibility
• Drive to advance design practices within teams
•  
• Identify and formalize KPIs to track: usage / behavior / product / business

Design at Accor is evolving toward a broader role, at the intersection of user understanding, data, and artificial intelligence.

We are actively exploring:

The use of AI to accelerate discovery and design, to focus on what makes the difference: the quality of micro-decisions, attention to detail, emotion in the experience More personalized and contextual experiences

Design is no longer just about execution: it guides, influences, and accelerates value creation.

• The ability to generate, test, and iterate much faster
• A stronger role for the designer in strategic decisions

Qualifications

And you? 

• 6+ years of experience in B2C Product Design
• Experience with transactional journeys (e-commerce, booking, payment, fintech…)
• Strong understanding of conversion and performance challenges
• Ability to work from data: analytics, ContentSquare, surveys (Qualtrics)
• Hands-on experience with test & learn and A/B testing
• Ability to define KPIs and measure impact
• Strong command of Figma and Design Systems
• Clear and structured communication
• Fluent English

Additional Information

Accor dares to impact: 

- the world  

• We are committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. 

• On the tech side, we are committed to reducing the impact of digital technology across all our projects. 

- your career:  

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 

• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis. 

• We value the richness of diverse nationalities represented, from various backgrounds, encompassing all the stories that make us who we are. We encourage diversity in personalities and professional paths. We know how to adapt to the specific needs of our employees, especially those with disabilities. 

- Specifically, at the Digital & Business Factory 

• Expanded remote work and no meetings on Wednesday afternoons, 

• Continuous improvement & training: Hackathons, exceptional technological partnerships, dedicated talent management, and a specialized platform for training, Digitech Academy & certifications. 

and also,  

• Work from Everywhere: Personal access provided to over 500 coworking spaces, many of which are within our hotels. 

• ALL - Heartist® Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide. 

• Heartist® for Good Program: Commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). 

• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. 

• Sustainable Mobility Package up to €700 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass). 

• €10 meal vouchers. 

• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. 

• And at our Issy les Moulineaux site: Collaborative workspaces, an employee restaurant, unlimited coffee, gaming and sports areas, a concierge service, and a park just across the street 😉 

Is this mission appealing to you? 

Recruitment is all about people!  

Apply, and we will offer you: 

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. 

1. An interview with the team manager responsible for the role you are interested in.  

1. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire. 

1. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group. 

1. A personalized feedback. 

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