Lead eLearning Designer - Technical Sales Enablement at Freshworks

The role

Freshworks is seeking a creative Learning Experience Designer to join the Revenue Enablement team and lead the development of technical eLearning programs. You will collaborate with Sales and Solution Engineering teams to create digital resources that enhance sales performance and technical product knowledge.

What you'll do

• Design and build technical eLearning certifications for Solution Engineers and Channel Sales teams
• Develop interactive modules and simulations focused on complex platform configurations and integrations
• Create a library of technical validation documents and reference architectures for partner use
• Partner with subject matter experts to align curriculum with business needs using AGILE methodologies
• Deliver scalable digital training solutions including exercises and knowledge assessments for global audiences
• Design robust assessments to measure learner performance and overall business impact

What you'll bring

• Six to ten years of experience designing digital training for technical sales audiences
• Previous direct experience in a Solution Engineering or Professional Services role
• Deep understanding of the pre-sales cycle including discovery and proof of concept execution
• Proficiency with eLearning tools like Articulate 360 Camtasia and Adobe Creative Suite
• Strong technical aptitude for articulating complex SaaS architectures and integration strategies

Your impact

The Learning Experience Designer will drive measurable improvements in sales performance by equipping technical teams with high-quality educational resources. By establishing a robust curriculum and feedback loop, this role ensures that global sales and partner teams can effectively articulate technical superiority and implement products with consistency.