Lead eLearning Designer - Technical Sales Enablement at Freshworks

The role

Freshworks is seeking a creative Learning Experience Designer to join the Revenue Enablement team and lead the development of impactful eLearning programs. You will collaborate with technical teams to create digital content that enhances sales performance and product implementation.

What you'll do

• Design technical eLearning certifications for Solution Engineering and Professional Services teams
• Develop interactive modules and simulations focused on complex platform configurations
• Create technical validation documents and reference architectures for partner use
• Partner with subject matter experts to align curriculum using agile methodologies
• Build scalable digital training solutions including multimedia assets for global audiences
• Design robust assessments to measure learner performance and business impact

What you'll bring

• Six to ten years of experience designing digital training for technical sales
• Direct experience in a Solution Engineer or Professional Services role
• Proficiency with Articulate 360 Camtasia and Adobe Creative Suite
• Deep understanding of SaaS architectures and the pre-sales cycle
• Ability to work onsite in San Mateo three days per week

Your impact

This role will drive sales performance by equipping technical teams with the knowledge needed to articulate product superiority and execute complex demonstrations. Through scalable and data-driven learning solutions, the designer will directly contribute to the global growth and technical readiness of the revenue organization.