Staff UX Researcher, Tx Workflow at ServiceNow

The role

This role focuses on synthesizing user needs and pain points to influence product strategy and roadmaps. You will act as a strategic partner to cross-functional teams, using data to drive actionable insights. The position emphasizes the use of AI to accelerate research execution and analysis.

What you'll do

• Define and synthesize user needs and product opportunities
• Build trusted relationships across product and engineering teams
• Influence product strategy through actionable insights and data
• Triangulate quantitative and qualitative data for product perspectives
• Translate complex research into compelling narratives for executives
• Use AI tools to enhance research execution and analysis

What you'll bring

• Experience integrating AI into work processes and decision-making
• Proven track record in qualitative and quantitative research methods
• Expertise in defining and executing complex research studies
• Strong skills in visualizing and articulating technical topics
• Portfolio showing research that influenced product and design

Your impact

You will influence product decisions by presenting evidence that reframes problems and shifts priorities. Your work will champion the strategic value of research with senior leaders, ensuring data-driven insights shape the future state of the product.