Sr. Staff Design Strategist, Customer Enablement at ServiceNow

Role Overview

This role is a strategic individual contributor position within the Product Design team focused on enabling external customers and partners to deliver high-quality user experiences. You will own the strategy for experience enablement, bridging the gap between internal design resources and external implementation success. The position requires a proactive approach to building relationships and driving organizational change across the ServiceNow ecosystem.

Key Responsibilities

• Own the strategy and execution for external experience enablement
• Build and publish enablement content through cross-functional collaboration
• Evangelize enablement content through social media and online communities
• Align internal and external programs with the Design Enablement team
• Serve as a customer liaison to the product design team
• Lead operations for the Forward-Deployed User Experience program

Requirements Snapshot

• Eight years of experience in UX product design or research
• Five years implementing enterprise platforms with human-centric approaches
• Two years of experience implementing the ServiceNow AI Platform
• Expert understanding of UX methodologies and workshop facilitation
• Strong program management and organizational change management skills

Expected Impact

By establishing a robust enablement strategy, this role will significantly improve implementation outcomes for customers and partners. The lead will ensure that external stakeholders are equipped with the necessary tools and guidance to prioritize user experience in their ServiceNow investments. This work directly contributes to the overall success and satisfaction of the global user base through better-designed enterprise workflows.