Staff UX Researcher, Tx Workflow at ServiceNow

The role

This role involves representing customer needs throughout the entire product and design lifecycle to ensure successful adoption. You will partner with cross-functional teams to influence product strategy and roadmaps through actionable research insights.

What you'll do

• Represent customer needs from discovery through design validation
• Apply appropriate research methods to meet specific project needs
• Engage customers to define user types and UX opportunities
• Partner with Product Managers to influence product roadmaps
• Validate design direction through concept and usability testing
• Analyze data to generate strategic and tactical insights

What you'll bring

• Experience integrating AI into work processes or decision-making
• Extensive experience in customer-centered research techniques
• Expert knowledge in planning and executing research studies
• Portfolio demonstrating research that influenced product insights
• In-depth knowledge of user interface design and usability

Your impact

You will drive product excellence by ensuring that customer needs are central to the development process. Your research will directly shape product strategy and lead to higher customer adoption and satisfaction across the portfolio.