Service Designer Developer Portal at Huxley

Service Designer (Developer Experience / Platform Engineering)

Background

The platform engineering area is unifying the development experience for 800+ engineers across multiple domains, including Platform Engineering, Tech Services, Cybersecurity, and Architecture. A small embedded UX team is being established to bring design rigor to this transformation.

The Service Designer will be the first hands-on design hire within this area, working closely with the Design Lead to map, validate, and improve how engineers discover, onboard, build, deploy, and operate digital products. Design is at an early stage of maturity within this environment.

Scope of Assignment

Map the end-to-end development experience across multiple engineering domains.Create current-state and future-state service blueprints and journey maps.Conduct user research through stakeholder interviews, engineer interviews, and onboarding observations.Facilitate collaborative workshops with Senior Product Owners and domain leads.Refine and validate existing personas.Synthesize findings into evidence-based insights to support prioritization.Train product specialists in research methods and interview techniques.Contribute to Developer Experience Principles and design governance.Create collaborative, living artifacts rather than static documentation.

Day-to-Day Responsibilities

Conduct stakeholder and user interviews with engineers, engineering managers, and product owners.Facilitate journey mapping and service blueprint workshops.Maplifecycle phases: DiscoverOnboardPlanDevelopTestDeployOperateSynthesize findings into insight boards, affinity maps, and opportunity areas.Build and maintain service blueprints in Miro.Refine and validate personas such as: Software EngineerEngineering ManagerProduct OwnerTech LeadAI AgentExternal PartnerCIRT ResponderPresent findings and recommendations to leadership.Train product specialists in research and interview techniques.Collaborate closely with the Design Lead on priorities, governance, and alignment.

Key Requirements

Top 3 Most Important Requirements

Service blueprint and journey mapping expertise at enterprise scaleStrong facilitation skills with senior stakeholders (Director/VP level)Experience conducting and synthesizing qualitative user research

Additional Requirements

4+ years of Service Design experience.Ability to work effectively in complex stakeholder environments.Experience within platform engineering, developer experience, infrastructure, or internal product environments.Understanding of engineering workflows such as CI/CD, DevOps, and cloud infrastructure.Experience with Miro, Figma, Jira, Slack, and Microsoft tools.Self-starter who can create structure in ambiguous environments.Collaborative mindset with a focus on progress over perfection.Comfortable working with engineers as primary users.Fluent English.

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