Aquent is partnering with a global leader in retail and home furnishings, known for its innovative approach to improving everyday life. This organization is committed to empowering its engineering teams by creating a seamless and efficient development experience. Join a dynamic environment where your expertise will directly contribute to enhancing the productivity and satisfaction of hundreds of engineers across diverse technical domains.
Are you a visionary designer with a passion for transforming complex engineering ecosystems? We are seeking a talented individual to join a pioneering team focused on unifying the development experience for hundreds of engineers. This is an incredible opportunity to shape the future of internal product development, bringing essential design rigor to a critical transformation. You will play a pivotal role in mapping, validating, and improving how engineers discover, onboard, build, deploy, and operate digital products, making a tangible impact on the entire engineering organization.
Your Impact And Responsibilities
As a key member of a newly formed, embedded design team, you will be instrumental in elevating the development experience for over 800 engineers. You will work closely with a Design Lead to introduce and embed robust design practices into the engineering lifecycle. Your contributions will directly influence how engineering teams operate, fostering a more intuitive, efficient, and enjoyable development journey. This role offers a unique chance to drive significant change and establish a new standard for design within a large-scale engineering environment.
Map the end-to-end development experience, including current and future states, across various engineering domains using service blueprints and journey maps.Conduct comprehensive user research, including stakeholder and engineer interviews, and onboarding observations, to validate and refine experience maps.Facilitate collaborative workshops with Senior Product Owners and domain leads to gather insights and drive alignment.Refine and validate existing personas, ensuring they accurately represent the diverse needs of the engineering community.Synthesize research findings into actionable, evidence-based insights that inform prioritization and strategic decision-making.Empower product specialists by providing training in essential research methods (train-the-trainer approach).Contribute to the development of experience principles and design governance for the platform engineering area.Present findings and recommendations to leadership, advocating for user-centered design solutions.Collaborate daily with the Design Lead to ensure alignment, prioritize initiatives, and maintain design governance.Build and maintain living service blueprint artifacts using Miro.
Required Skills & Experience
4+ years of experience in service design, with a demonstrable portfolio of service blueprint and journey mapping work.Strong facilitation skills, with proven experience leading workshops involving senior stakeholders (Director/VP level).Experience in platform, infrastructure, or developer experience contexts, including internal products, B2B solutions, or developer tools.Expertise in conducting and synthesizing qualitative user research, including interviews and contextual inquiry.Ability to navigate and thrive within complex, multi-stakeholder organizations, comfortable with ambiguity and creating structure.Familiarity with engineering workflows such as CI/CD, DevOps, and cloud infrastructure, enabling effective communication and inquiry.Proficiency with tools such as Miro, Figma, Jira, Slack, and Microsoft tools.Comfortable working on internal products where engineers are the primary users.
Client Description
A leading global retailer in the home furnishings and lifestyle industry, focused on providing affordable, sustainable solutions to enhance everyday living. They serve a diverse customer base across multiple regions, driven by a vision to create a better, more sustainable everyday life through innovative products and eco-friendly practices.
Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
Other Requirements
This is a 6-months fixed term salaried position contracted via Aquent on behalf of our client as a third party. There is the possibility for extension. The role offers up to €61.5K /annum (pro rata), based on experience – 40 hrs/week.
Due to the contracting nature of this role, only candidates with unrestricted rights to work in The Netherlands will be considered.
Please include your portfolio of work with relevant Service Design project work.
Check My Fit
