Senior UX Researcher at TOPdesk

The role

As a Senior UX Researcher, you will partner with international teams to ensure user insights drive strategic and discovery decisions across multiple product domains. You will contribute to a shared research practice while working closely with designers, product managers, and engineers in the Netherlands, Germany, and Hungary.

What you'll do

• Lead research direction across product domains to identify critical knowledge gaps
• Design and execute complex qualitative and quantitative research studies independently
• Synthesize insights across multiple sources to identify strategic product opportunities
• Translate findings into actionable recommendations that shape product direction
• Provide feedback to junior researchers and improve organizational research standards
• Collaborate with stakeholders to communicate findings and build research maturity

What you'll bring

• Five or more years of professional experience in UX research
• Degree in Human-Computer Interaction, Psychology, or a related social science
• Expertise in both qualitative and quantitative research methodologies
• Fluency in English with a strong preference for German or Dutch
• Experience mentoring colleagues and improving shared research workflows

Your impact

You will bring clarity to complex product decisions by ensuring they are grounded in strong evidence and a clear understanding of trade-offs. Your work will reveal broader patterns and strategic opportunities that directly shape the long-term direction of the product portfolio.