Senior UX Researcher at TOPdesk

The role

As a Senior UX Researcher, you will drive user-centric strategy across multiple product domains in an international environment. You will partner with cross-functional teams in the Netherlands, Germany, and Hungary to ensure evidence-based decision-making.

What you'll do

• Lead research direction across product domains and identify knowledge gaps
• Execute complex qualitative and quantitative studies independently
• Synthesize insights across multiple sources to identify strategic opportunities
• Provide actionable recommendations to shape product direction and leadership decisions
• Mentor junior researchers and improve organizational research standards
• Integrate AI-supported techniques and ResearchOps activities into workflows

What you'll bring

• At least five years of professional experience in UX research
• Degree in Human-Computer Interaction, Psychology, or a related field
• Expertise in both qualitative and quantitative research methodologies
• Proven ability to lead end-to-end studies and mentor colleagues
• Fluency in English with a strong preference for German or Dutch

Your impact

You will bring clarity to complex product decisions by grounding them in strong evidence and user insights. Your work will directly shape the strategic direction of the product domain and increase the overall research maturity of the organization.