UX Researcher at Phantom

The role

As a UX Researcher at Phantom, you will help the team understand how users manage money and trade within the crypto ecosystem. You will combine direct user insights with behavioral data to inform product strategy and execution across cross-functional teams.

What you'll do

• Partner with cross-functional teams to prioritize research questions and study scopes
• Lead discovery and evaluation studies across the entire product lifecycle
• Collaborate with Data Science to connect user insights with behavioral analytics
• Translate research findings into clear recommendations for product and leadership teams
• Coach design and engineering partners to conduct high-quality lightweight studies
• Maintain a participant panel and reusable evidence to make research accessible

What you'll bring

• Significant experience leading end-to-end product research with a strong portfolio
• Mastery of qualitative methods including interviews and usability studies
• Ability to interpret behavioral data and partner effectively with Data Science
• Experience building or scaling a research practice in a fast-paced environment
• Strong communication skills with the ability to translate data into insights

Your impact

You will drive evidence-based decision-making across the organization, ensuring that product strategy and execution are grounded in a deep understanding of user needs. By bridging the gap between qualitative insights and quantitative data, you will help Phantom build more intuitive and trustworthy financial tools for millions of global users.