Senior Associate, Channel Ops Strategy & Design at Grab

The role

The Channel Ops Strategy and Design Specialist serves as the operational backbone for scaling and optimizing regional sales channels targeting unmanaged merchants. You will bridge the gap between regional strategy and country-level execution to ensure service models are data-driven and integrated into the Grab ecosystem.

What you'll do

• Lead regional merchant engagement and sales programs across multiple Grab markets
• Manage optimization projects with defined milestones and success metrics to ensure delivery
• Analyze internal data to identify growth opportunities and simplify expansion processes
• Connect merchant touchpoints to create a seamless experience across all sales channels
• Provide data-backed inputs for program design and budget proposals to leadership
• Develop scalable standard operating procedures to ensure quality execution and compliance

What you'll bring

• Minimum three years of experience in channel strategy or sales planning
• Bachelor degree in business or a related technical field
• Ability to analyze unstructured challenges and define clear next steps
• Demonstrated capability to build business cases using data-driven insights
• Strong communication skills to present complex analyses to diverse audiences

Your impact

This role drives merchant success by boosting store visibility and streamlining transactions through optimized self-serve solutions. By improving operational efficiency and scaling sales channels, you will create lasting value for users and partners across the Southeast Asian ecosystem.