Research & Service Designer - Brasil at Nacar Design

The role

Nacar is seeking a Customer Experience Lead to join their Porto Alegre studio and drive the strategy of service design initiatives. You will shape end-to-end experiences for global clients by translating business objectives into actionable design roadmaps.

What you'll do

• Define the overall CX strategy and actionable design roadmaps
• Lead the design of end-to-end customer journeys and service blueprints
• Oversee comprehensive qualitative and quantitative research programs
• Analyze customer feedback and operational data to identify improvement opportunities
• Act as the primary CX partner for cross-functional product and engineering teams
• Establish metrics and KPIs to measure the success of design interventions

What you'll bring

• Over five years of experience in CX, UX, or Service Design roles
• Deep expertise in Service Design principles and methodologies
• Proven ability to plan and synthesize complex customer research
• Strong stakeholder management skills and project delivery experience
• Excellent written and verbal communication skills in English

Your impact

You will orchestrate design work at scale for a top-tier global client, fostering a culture of customer-centricity across the organization. By identifying friction points and implementing strategic recommendations, you will directly improve the phygital experiences of users worldwide.