Staff Product Designer at Twilio

The role

Twilio is seeking a Staff Product Designer to lead the user experience for its Identity platform, focusing on both human and AI agent authentication. You will define the core UX for developer onboarding, login flows, and consent patterns within a remote-first, senior team.

What you'll do

• Lead the end-to-end experience for developer onboarding and configuration in One Console
• Define how users grant consent and approve sensitive actions for AI agents
• Streamline self-serve paths to accelerate developer sign-up and integration
• Translate complex security protocols into clear mental models for developers and end users
• Collaborate with product and engineering leaders from problem framing through launch
• Conduct direct customer research and usability testing to ground design decisions

What you'll bring

• Eight or more years of professional product design experience in technical software
• Expert-level systems thinking for designing complex configuration-heavy developer tools
• Proven success partnering with executive-level engineering and product leadership
• Ability to build clear frameworks within abstract and loosely-defined technical spaces
• Experience designing high-stakes permission and consent flows for trust and control

Your impact

You will define the core user experience for a new product category, Agent Identity, leading it from private beta to general availability. By simplifying complex security protocols and improving self-service onboarding, you will enable developers to securely integrate AI agents and human authentication at scale.