Digital Product Designer - Retail Tech at H&M Group

The role

As a Digital Product Designer in Retail Tech, you will create digital tools that support H&M store colleagues and customers worldwide. You will work closely with store environments to turn user insights into scalable design solutions that simplify complex retail operations.

What you'll do

• Explore store environments globally to identify tech improvement opportunities
• Improve the usability of colleague and customer facing applications
• Test and iterate designs based on performance data and user insights
• Collaborate with product and tech teams to ensure design feasibility
• Design inclusive experiences following accessibility best practices and WCAG guidelines
• Define and track UX metrics to measure the impact of design solutions

What you'll bring

• Experience designing internal tools, B2B products, or operational systems
• Proficiency in designing for native Android applications and shared devices
• Strong interaction design skills with the ability to simplify complex workflows
• Proven experience working with Design Systems and system-thinking
• Proficiency in design tools including Figma, Miro, and UserZoom

Your impact

You will directly influence the daily work of store colleagues by removing operational friction and improving key touchpoints in the retail journey. By creating more intuitive digital tools, you will enable teams to focus on delivering superior customer experiences while driving improved commercial outcomes for stores globally.