TOPdesk

Kaiserslautern

UX Designer (AI) (m/f/d)

ON-SITE MID
Posted about 21 hours ago
TOPdesk logo

Company snapshot

TOPdesk

TOPdesk is a leading service management provider with a unique combination of a user-friendly tool and expert support. With a global presence and a focus on excellent service delivery, TOPdesk empowers organizations to elevate their service management ...

Enterprise SAAS Information Technology & Services E-commerce
HQ
London, Greater London, United Kingdom
Team size
251-1K
Founded
1997

Quick Summary

Role Overview

This medior or senior UX design role focuses on rapid prototyping and refinement of AI-powered concepts within the product. You will lead the entire design process from discovery to delivery while collaborating closely with product triads to drive user-centered outcomes.

Key Responsibilities

  • Prototype and refine new AI-powered concepts and agents
  • Manage the end-to-end design process from discovery to delivery
  • Create wireframes mockups and user flows using Figma
  • Facilitate collaborative ideation sessions with teammates and stakeholders
  • Maintain and improve the organization design system components
  • Validate designs through usability testing and data analysis

Requirements Snapshot

  • Minimum of 5 years of professional UX design experience
  • Experience shipping and measuring AI-powered product features
  • Proficiency in Figma and design system management
  • Background in design HCI or a related field
  • Strong communication skills in English

Expected Impact

You will shape the future of AI integration within the product ensuring intuitive and accessible user experiences. By raising UX maturity and improving design processes you will directly influence product outcomes and organizational efficiency.

This summary was generated from the original job posting (AI-assisted, human-reviewed). For full details, see the description below.

Job Description

Job Description

Your Job

  • Rapid prototyping and refinement of new AI-powered concepts within our product (e.g. creation and governance of agents)
  • Responsibility for the entire design process from initial discovery to final delivery
  • Identification of research needs and transformation of insights into intuitive, accessible, and inclusive user experiences
  • Creation of wireframes, mockups, user flows, and prototypes using the most appropriate tools and methods
  • Facilitation of collaborative ideation and problem-solving with teammates and stakeholders
  • Ensuring of consistency and efficiency through the use of the design system, including the proposal of improvements or new components when needed
  • Validation and refinement of designs through feedback gathering, usability testing, and data analysis
  • Delivery of clear communication and comprehensive handover documentation for seamless developer implementation
  • Close collaboration with Product Managers, Engineers, and other stakeholders to shape user-centered solutions and drive product outcomes
  • Contribution to raising UX maturity and improving design processes across the organization
  • Continuous monitoring of emerging trends, tools, and best practices within the UX field

Qualifications

Your profile

  • You have 5+ years of professional experience in UX design (medior/senior capacity)
  • You have a bachelor’s degree or vocational qualification in design, HCI, or a related field
  • You have shipped and measured the success of AI-powered feature from a human-centered design perspective
  • You are skilled at creating wireframes, prototypes, and design documentation using tools such as Figma and/or vibe coding
  • You have experience working with or contributing to design systems
  • You can validate designs through research, usability testing, and feedback
  • You are experienced in driving strategic decisions in a product triad
  • You bring strong collaboration and communication skills, helping you work effectively with engineers, product managers, and other designers
  • You are proficient in English, ensuring clear communication across teams
  • You are passionate about accessibility, inclusivity, and solving complex design challenges
  • You have a proactive mindset and a drive for continuous improvement

Nice to have:

  • You are fluent in German (business proficiency), enabling effective collaboration in German-speaking environments

Additional Information

What we offer

  • Permanent employment contract and 30 days of annual vacation
  • Pleasant working atmosphere with flat hierarchies
  • Open working atmosphere in an international environment
  • Flexible working hours within a modern working environment
  • Possibility to work remotely
  • Well-founded onboarding by a buddy
  • Time for individual training opportunities to further develop your personal strengths
  • Joint employee events and team building measures
  • Employee subsidy for gym membership
  • Company health measures such as health days or fresh fruit
  • Free drinks (coffee, tea, water)
  • Gifts on special occasions, e.g. anniversary
  • Monthly tax-free payment in the form of a Mastercard
  • Possibility of time off (sabbatical)
  • Quality time together (table football, table tennis table, massage chair)
  • Corporate benefits
  • Vacation bonus

Got excited? 

If so, send us your CV and a cover letter using the job application form. 

In need of some inspiration for your cover letter? We are curious about your technical background and leadership experience. Next to that, we want to know why you want to work in this role at TOPdesk. 

If you have any questions, your contacts Fabienne Even and Michelle Dhom are available by e-mail at jobs@topdesk.de or by phone at +49 (0) 63162400-444.

* We welcome applications from all interested parties, regardless of their ethnic and social background, age, religion, gender, disability, and sexual orientation or identity.

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