TOPdesk

Delft

UX Designer (AI)

ON-SITE MID
Posted about 21 hours ago
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Company snapshot

TOPdesk

TOPdesk is a leading service management provider with a unique combination of a user-friendly tool and expert support. With a global presence and a focus on excellent service delivery, TOPdesk empowers organizations to elevate their service management ...

Enterprise SAAS Information Technology & Services E-commerce
HQ
London, Greater London, United Kingdom
Team size
251-1K
Founded
1997

Quick Summary

Role Overview

This role focuses on rapid prototyping and refinement of AI-powered concepts within a product environment. You will lead the entire design process from discovery to delivery while collaborating closely with product triads to drive user-centered solutions.

Key Responsibilities

  • Prototype and refine new AI-powered concepts like agent governance
  • Manage the design process from initial discovery to final delivery
  • Transform research insights into intuitive and accessible user experiences
  • Create wireframes and prototypes using tools like Figma
  • Facilitate collaborative ideation sessions with stakeholders and teammates
  • Maintain and improve the design system to ensure product consistency

Requirements Snapshot

  • Over five years of professional experience in UX design
  • Proven track record of shipping and measuring AI-powered features
  • Proficiency in Figma and design documentation methods
  • Experience driving strategic decisions within a product triad
  • Strong communication skills with proficiency in English

Expected Impact

You will drive product outcomes by shaping user-centered solutions and raising the overall UX maturity of the organization. Your work will directly influence the success of AI integration and ensure a consistent, high-quality experience for all users.

This summary was generated from the original job posting (AI-assisted, human-reviewed). For full details, see the description below.

Job Description

Job Description

  • Rapid prototyping and refinement of new AI-powered concepts within our product (e.g. creation and governance of agents)
  • Responsibility for the entire design process from initial discovery to final delivery
  • Identification of research needs and transformation of insights into intuitive, accessible, and inclusive user experiences
  • Creation of wireframes, mockups, user flows, and prototypes using the most appropriate tools and methods
  • Facilitation of collaborative ideation and problem-solving with teammates and stakeholders
  • Ensuring of consistency and efficiency through the use of the design system, including the proposal of improvements or new components when needed
  • Validation and refinement of designs through feedback gathering, usability testing, and data analysis
  • Delivery of clear communication and comprehensive handover documentation for seamless developer implementation
  • Close collaboration with Product Managers, Engineers, and other stakeholders to shape user-centered solutions and drive product outcomes
  • Contribution to raising UX maturity and improving design processes across the organization
  • Continuous monitoring of emerging trends, tools, and best practices within the UX field

 

Qualifications

  • You have 5+ years of professional experience in UX design (medior/senior capacity)
  • You have a bachelor’s degree or vocational qualification in design, HCI, or a related field
  • You have shipped and measured the success of AI-powered feature from a human-centered design perspective
  • You are skilled at creating wireframes, prototypes, and design documentation using tools such as Figma and/or vibe coding
  • You have experience working with or contributing to design systems
  • You can validate designs through research, usability testing, and feedback
  • You are experienced in driving strategic decisions in a product triad
  • You bring strong collaboration and communication skills, helping you work effectively with engineers, product managers, and other designers
  • You are proficient in English, ensuring clear communication across teams
  • You are passionate about accessibility, inclusivity, and solving complex design challenges
  • You have a proactive mindset and a drive for continuous improvement

Nice to have:

  • You are fluent in German (business proficiency), enabling effective collaboration in German-speaking environments

Additional Information

  • Working at one of the best employers in the Netherlands.
  • Contributing to an international, growing company.
  • 10 to Grow: you get 10% of your gross full-time salary and 10% of your contractual working time to spend freely on your personal development.
  • Energy left? Use 2.5% of your time for volunteer work.
  • Above all, be yourself! Diversity, inclusivity and social responsibility are of paramount importance to us.
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