TOPdesk

Delft

UX Designer - AI Experiences

ON-SITE MID
Posted 1 day ago
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Company snapshot

TOPdesk

TOPdesk is a leading service management provider with a unique combination of a user-friendly tool and expert support. With a global presence and a focus on excellent service delivery, TOPdesk empowers organizations to elevate their service management ...

Enterprise SAAS Information Technology & Services E-commerce
HQ
London, Greater London, United Kingdom
Team size
251-1K
Founded
1997

Quick Summary

Role Overview

This role focuses on the rapid prototyping and refinement of AI-powered concepts, including the creation and governance of AI agents. You will be responsible for the entire design process, turning emerging AI capabilities into valuable solutions for real customer problems.

Key Responsibilities

  • Prototype and test new AI-powered concepts and product experiences
  • Manage the entire design process from initial discovery to final delivery
  • Transform research insights into intuitive and accessible user experiences
  • Create wireframes and prototypes using tools like Figma and vibe coding
  • Facilitate collaborative ideation with teammates and stakeholders
  • Ensure design consistency through the use and improvement of the design system

Requirements Snapshot

  • Over five years of professional experience in UX design
  • Proven track record of shipping AI-powered features or products
  • Proficiency in creating design documentation and prototypes using Figma
  • Experience driving strategic decisions within a product triad
  • Strong communication skills in English with a proactive mindset

Expected Impact

You will drive product outcomes by turning complex AI capabilities into human-centered solutions that solve real customer problems. Your work will raise the organization's UX maturity and ensure that AI features are intuitive, accessible, and consistently delivered across the product ecosystem.

A DesignJobs.World summary of the employer's posting, written to highlight scope, requirements, and fit (AI-assisted, human-reviewed). For full details, see the description below.

Job Description

Job Description

  • Rapid prototyping, testing and refinement of new AI-powered concepts and product experiences, such as the creation and governance of AI agents, turning emerging AI capabilities into valuable solutions for real customer problems
  • Responsibility for the entire design process from initial discovery to final delivery
  • Identification of research needs and transformation of insights into intuitive, accessible, and inclusive user experiences
  • Creation of wireframes, mockups, user flows, and prototypes using the most appropriate tools and methods
  • Facilitation of collaborative ideation and problem-solving with teammates and stakeholders
  • Ensuring of consistency and efficiency through the use of the design system, including the proposal of improvements or new components when needed
  • Validation and refinement of designs through feedback gathering, usability testing, and data analysis
  • Delivery of clear communication and comprehensive handover documentation for seamless developer implementation
  • Close collaboration with Product Managers, Engineers, and other stakeholders to shape user-centered solutions and drive product outcomes
  • Contribution to raising UX maturity and improving design processes across the organization
  • Continuous monitoring of emerging trends, tools, and best practices within the UX field

 

Qualifications

  • You have 5+ years of professional experience in UX design (medior/senior capacity)
  • You have a bachelor’s degree or vocational qualification in design, HCI, or a related field
  • You have hands-on experience designing and shipping AI-powered features or products that are used by real customers
  • You have shipped and measured the success of AI-powered feature from a human-centered design perspective
  • You can advise other designers on best practices for designing and evaluating AI features, baes on your learned experience
  • Your portfolio includes at least one shipped AI-powered product experience and clearly demonstrates your role, design decisions, learnings, and impact
  • You are skilled at creating wireframes, prototypes, and design documentation using tools such as Figma and/or vibe coding
  • You have experience working with or contributing to design systems
  • You can validate designs through research, usability testing, and feedback
  • You are experienced in driving strategic decisions in a product triad
  • You bring strong collaboration and communication skills, helping you work effectively with engineers, product managers, and other designers
  • You are proficient in English, ensuring clear communication across teams
  • You are passionate about accessibility, inclusivity, and solving complex design challenges
  • You have a proactive mindset and a drive for continuous improvement

Nice to have:

  • You are fluent in German (business proficiency), enabling effective collaboration in German-speaking environments

Additional Information

  • Working at one of the best employers in the Netherlands.
  • Contributing to an international, growing company.
  • 10 to Grow: you get 10% of your gross full-time salary and 10% of your contractual working time to spend freely on your personal development.
  • Energy left? Use 2.5% of your time for volunteer work.
  • Above all, be yourself! Diversity, inclusivity and social responsibility are of paramount importance to us.
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