TOPdesk

Budapest

UX Designer - AI Experiences

ON-SITE MID
Posted 1 day ago
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Company snapshot

TOPdesk

TOPdesk is a leading service management provider with a unique combination of a user-friendly tool and expert support. With a global presence and a focus on excellent service delivery, TOPdesk empowers organizations to elevate their service management ...

Enterprise SAAS Information Technology & Services E-commerce
HQ
London, Greater London, United Kingdom
Team size
251-1K
Founded
1997

Quick Summary

Role Overview

This role involves rapid prototyping and refining AI-powered product experiences such as AI agents. You will manage the full design process from discovery to delivery to solve customer problems with emerging technology.

Key Responsibilities

  • Prototype and test new AI-powered concepts and product experiences
  • Manage the end-to-end design process from discovery to delivery
  • Create wireframes and prototypes using tools like Figma
  • Facilitate collaborative ideation with teammates and stakeholders
  • Maintain consistency through the use of the design system
  • Validate designs through feedback gathering and usability testing

Requirements Snapshot

  • Five or more years of professional UX design experience
  • Experience shipping and measuring AI-powered product features
  • Skilled in creating design documentation and Figma prototypes
  • Background in working with or contributing to design systems
  • Proficiency in English with strong communication skills

Expected Impact

You will bridge the gap between emerging AI capabilities and user needs by turning complex technology into intuitive and accessible solutions. Your work will raise the organization's UX maturity and ensure that AI features are developed with a human-centered design perspective.

A DesignJobs.World summary of the employer's posting, written to highlight scope, requirements, and fit (AI-assisted, human-reviewed). For full details, see the description below.

Job Description

Job Description

  • Rapid prototyping, testing and refinement of new AI-powered concepts and product experiences, such as the creation and governance of AI agents, turning emerging AI capabilities into valuable solutions for real customer problems 
  • Responsibility for the entire design process from initial discovery to final delivery
  • Identification of research needs and transformation of insights into intuitive, accessible, and inclusive user experiences
  • Creation of wireframes, mockups, user flows, and prototypes using the most appropriate tools and methods
  • Facilitation of collaborative ideation and problem-solving with teammates and stakeholders
  • Ensuring of consistency and efficiency through the use of the design system, including the proposal of improvements or new components when needed
  • Validation and refinement of designs through feedback gathering, usability testing, and data analysis
  • Delivery of clear communication and comprehensive handover documentation for seamless developer implementation
  • Close collaboration with Product Managers, Engineers, and other stakeholders to shape user-centered solutions and drive product outcomes
  • Contribution to raising UX maturity and improving design processes across the organization
  • Continuous monitoring of emerging trends, tools, and best practices within the UX field

Qualifications

  • You have 5+ years of professional experience in UX design (medior/senior capacity).
  • You have a bachelor’s degree or vocational qualification in design, HCI, or a related field.
  • You have hands-on experience designing and shipping AI-powered features or products that are used by real customers
  • You have shipped and measured the success of AI-powered feature from a human-centered design perspective
  • You can advise other designers on best practices for designing and evaluating AI features, baes on your learned experience
  • Your portfolio includes at least one shipped AI-powered product experience and clearly demonstrates your role, design decisions, learnings, and impact
  • You are skilled at creating wireframes, prototypes, and design documentation using tools such as Figma.
  • You have experience working with or contributing to design systems.
  • You can validate designs through research, usability testing, and feedback.
  • You bring strong collaboration and communication skills, helping you work effectively with engineers, product managers, and other designers.
  • You are proficient in English, ensuring clear communication across teams.
  • You are passionate about accessibility, inclusivity, and solving complex design challenges.
  • You have a proactive mindset and a drive for continuous improvement.

Additional Information

Are you interested?

Then we look forward to receiving your meaningful application, stating your salary expectations, using the following application form.

 

 

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