Job Description
How should global money work? How do you take a complex, stressful experience and make it simple, calming even? How do you challenge the way it’s always been done?
How do you collaborate in a human-centred way to ship work you’re truly proud of?
These are just a few of the challenges a Staff Content Designer will work on as part of Wise’s global mission to build an open, fair, and human financial system. Right now we move £6 billion every month for over 12 million people. But we're only 2% done — because people without borders deserve money without borders.
What you’ll be doing:
You’ll be working with the cross-functional teams that make up Receive — a squad that helps millions of people and businesses get paid.
In this role you’ll enable customers to receive money from all over the world — quickly, easily and with absolute confidence. It might be a new business getting paid by their first customer, friends splitting the bill after a meal out, or larger companies regularly receiving millions of pounds, dollars, or yen.
Every single payment is important — no matter what size or how it’s made. It’ll be your job to design and deliver experiences that make these transactions clear, engaging and effortless.
You'll also be part of the Content Guild, and will regularly collaborate with the content community across Wise.
Here’s how you’ll contribute:
Get to know our customers, building empathy and a deep understanding of their needs
Use your expertise to discover, design and deliver simple, beautifully crafted, intuitive experiences that customers love
Apply your design thinking to AI and automation, validating where it can create real customer value
Partner with engineering to design content systems, prompts, and agents, and define what good looks like in terms of QA and output
Influence teams and stakeholders to increase customer-centeredness, creativity, and content quality across the squad
Understand and prioritise content needs — delivering the most impactful projects across multiple teams
Champion the Wise brand and its carefully considered implementation
Work with designers from other squads to build a single, seamless experience for customers
This role will give you the opportunity to:
Deliver impact and ship work you’re proud of
Own design projects from end-to-end
Model how content design leads on building customer-facing AI experiences
Elevate product and content quality — you define what good looks like in the squad, and demonstrate it with everything you ship
Work at the crossroads of marketing communication and product design
Be part of a positive change in the world. We’re fixing a broken, greedy system, and putting people and businesses in control of their money
About you:
You’re an accomplished Staff Content Designer with extensive experience shipping world-class consumer products
You have an in-depth understanding of AI. You have strong perspectives on how it should be used, and how the underpinning systems should be designed
You’re comfortable navigating complexity and ambiguity — and can successfully collaborate in this environment
You have an eye for quality. You know how to deliver it yourself, and how to support other designers to do the same
You’re influential, inspiring, and able to work with others in a culture that values autonomy and empowerment
You’re highly empathetic, both to customers and the people you work with
You’re a trusted partner who builds effective relationships with your peers across the business
Heads up, this probably isn’t for you if:
Your experience is mostly in marketing content, advertising, copywriting, journalism or social media – and you have no hands-on experience of content design or working in UX
We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in. And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.
Qualifications
Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Check My Fit
