Service Design & Business Transformation Consultant at Sia

The role

This role involves joining the Toronto office as a Consultant or Senior Consultant to support business and digital transformation initiatives. You will focus on service design and experience consulting to help clients understand user needs and develop strategic recommendations.

What you'll do

• Lead discovery activities including stakeholder interviews and user research
• Apply service design and human-centered design methodologies to business challenges
• Implement digital transformation and AI adoption strategies for client outcomes
• Facilitate workshops with clients and collaborate with cross-functional teams
• Analyze qualitative and quantitative data to develop actionable recommendations
• Prepare high-quality client presentations and support business development activities

What you'll bring

• Three to seven years of professional experience with two years in consulting
• Experience delivering projects combining digital transformation and service design
• Proficiency in using and advising on AI tools and adoption
• Ability to work onsite in downtown Toronto two to three days weekly
• Eligibility to obtain a Government of Canada Reliability Security Clearance

Your impact

You will drive meaningful change for public and private sector clients by translating complex user insights into practical digital solutions. Your work will accelerate client outcomes through the strategic application of AI and human-centered design, ultimately improving service delivery and organizational efficiency.