RAPP

London

Senior Account Director - FTC - Luxury Automotive

FULL TIME ON-SITE SENIOR

Posted 5 months ago

Quick Summary

Role Overview

This Senior Account Director role leads the Adaptation Delivery stream for a luxury automotive client's Global Content Hub. You will drive 33 markets to adopt global ways of working, tools, processes, and new technologies. The position involves close collaboration with the Global Content Hub.

Key Responsibilities

Provide day-to-day operational oversight.
Manage reporting and QA responsibilities.
Cultivate daily relationships with the Global Content Hub client, markets, and Central Team.
Lead adaptation process roll-out and ensure operational excellence.
Govern Adaptation Hub processes and manage escalations.
Support various Transformation projects.

Requirements Snapshot

Possess solid experience as an Account Director in digital production and content development.
Demonstrate detailed knowledge of production processes across digital and traditional communications.
Have proven experience leading large projects and managing internal teams and senior client stakeholders.
Experience working in Global/Local operating models with asset adaptation and orchestration is required.
Exhibit well-versed project management skills and experience in team management.

Expected Impact

This role is crucial for driving the successful adoption of global content strategies and operational efficiencies across 33 diverse markets. The Senior Account Director will ensure seamless adaptation processes, effective client and market governance, and contribute significantly to the overall success of the Global Content Hub. Your leadership will directly impact the precision and empathy of client growth at scale.

This summary was generated from the original job posting (AI-assisted, human-reviewed).
For full details, see the description below.

Job Description

Senior Account Director

London

12 months Contract (Maternity Cover)

HYBRID 3 days in the office / 2 days remote

WHO WE ARE

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviours, and aspirations.

We foster an inclusive workplace that emphasises personal well-being.

THE ROLE

As a Senior Account Director within the Adaptation Team for our luxury automotive client, you are taking a lead role in the Adaptation Delivery stream for the Global Content Hub. You will be driving 33 markets to adopt global ways of working, tools, processes and new technologies, whilst working closely with the Global Content Hub. Your key responsibilities will be:

Day-to-day operational oversight
Reporting & QA Responsibility
Managing daily relationships with the Global Content Hub client, markets and the Central Team (EC)
Adaptation process roll-out and operational excellence
Governing Adaptation Hub processes and escalations
Supporting on any Transformation projects

You will be reporting into the VP, Marketing Orchestration (Production stream)

Specific Responsibilities:

Client relationships:

Lead client relationship for all Business Units
Support on global client relationship for Adaptation & Hub BAU
Support on Adaptation Transformation client relationship, where needed

Adaptation Hub Management:

Lead all adaptation processes within the Chennai Hub including improvements and roll-out
Be the point of escalation for any adaptation challenges and local market escalations across BUs
Support to other departments with production-related queries and projects

Local Market & Central Team (EC) Governance:

Oversee Content & Adaptation market governance
Be the point of escalation for any challenges within local market, and the Central Team (EC)
Attend & lead any market Content & Adaptation workshops

Reporting

Lead and deliver all Adaptation reporting
Lead on client reporting queries and any requirements to streamline
Support on reporting consolidation and any dashboard tasks

Adaptation Production Consultancy within team x

Support on driving Adaptation knowledge across the wider business
Support to ensure Production and Adaptation are involved/included and input in all Performance Content and Martech streams
Lead and drive adaptation knowledge & processes conversations
Ensure Production and Adaptation are consulted
Ensure effective liaison, support and assistance between all departments of the organisation regarding any Adaptation topics

Team Management

Develop/ mentor/appraise of team line reports (3x SAMs)
Day-to-Day team support
Oversee of all projects and deliveries for Adaptation
Manage team delivery to agreed scope and budget to ensure account profitability

SKILLS AND EXPERIENCE

Solid experience as an Account Director in digital production and content development with a track record in digital, social, and data-driven marketing projects.
Detailed knowledge of production processes across digital and more traditional communications, strategic understanding of off and on-shore Hub operating models, and the ability to liaise at a senior level with clients, and wider colleagues.
Experience working in Global/Local operating models with adaptation and orchestration of centrally produced assets.
Proven experience in leading large projects while managing internal teams and senior client stakeholders.
Well-versed in project management skills
Experience in working with and managing the requirements of culturally diverse market teams, responsible for training, presenting ways of working and developing processes.
A solid understanding of the strategy and creative process
Experience in team management
You will be flexible and adaptable and have a demonstrable eye for detail
Excellent written and oral communication skills
Collaborative, curious, innovative, and ambitious
Automotive experience is a bonus but not a must-have