Senior Service Designer

Role Overview

Reaktor Japan is seeking a Senior Service Designer to join their Tokyo team to create next-generation digital products and services. You will identify core problems, design research, and lead cross-functional teams from strategy through to implementation and improvement.

Key Responsibilities

• Identify core problems and user needs for new digital service launches
• Define service concepts and MVP directions considering technical constraints
• Lead qualitative and quantitative design research from planning to reporting
• Translate research findings into actionable insights for business decisions
• Facilitate workshops to build common understanding and project ownership
• Convert strategic insights into service blueprints and implementation roadmaps

Requirements Snapshot

• Proven experience in senior-level service design for digital products
• Expertise in planning and executing qualitative and quantitative research
• Skilled in designing and facilitating workshops for diverse stakeholders
• Ability to communicate effectively with global teams in English
• Proficiency in creating service blueprints and strategic roadmaps

Expected Impact

You will bridge the gap between strategy and implementation to deliver digital services that solve real-world user problems. Your work will not only result in successful product launches but also improve the client's internal decision-making and digital capabilities.