Head of Internal Product, Systems & Creative Operations at inBeat Agency

The role

Fieldtrip is seeking a Head of Internal Product, Systems & Creative Operations to build an agency operations function that operates like a product team. This remote role focuses on creating intuitive, low-friction systems to support a rapidly scaling global network of specialized agencies.

What you'll do

• Build and define the internal product team and its operational functions
• Identify where teams lose time or clarity to create a focused roadmap
• Develop and improve internal tools and workflows alongside developers
• Determine which operational standards to share across the agency network
• Manage post-launch adoption and continuous system improvement
• Gather and translate user requests into clear product requirements

What you'll bring

• Background in product management or product design
• Experience in agency or creative production environments
• Proven ability to lead and develop a small team
• Deep understanding of AI capabilities and effective implementation
• Strong focus on micro-interactions and reducing system friction

Your impact

You will redefine how agency operations function by treating internal systems as high-quality products. By building scalable and intuitive tools, you will enable a fast-growing global creative network to maintain high craft standards while increasing efficiency across diverse teams.