Design Program Manager, Research Operations at Stripe

The role

Stripe is seeking a Design Program Manager to partner with the Research team and lead the development of programs and AI-driven workflows. This role focuses on scaling user insights and building custom tools to improve the research operating model.

What you'll do

• Lead and build programs for the Research organization to support impactful user insights
• Develop and implement automated workflows and agentic processes for researchers
• Build custom AI tools and agents to enhance research responsibilities
• Evaluate and implement new tools in collaboration with cross-functional partners
• Manage third-party vendors including procurement and budget oversight
• Partner with leadership to balance priorities and mitigate program risks

What you'll bring

• At least 5 years of experience in research UX or program management
• Hands-on experience building AI-powered tools and automated workflows
• Proven ability to coach and enable teams to adopt new ways of working
• Strong communication skills for explaining technical concepts to non-technical audiences
• Experience managing multiple workstreams across product and design teams

Your impact

The successful candidate will transform the Research team efficiency by integrating AI agents and automated systems into their daily workflows. By scaling successful tools and methodologies they will ensure that user insights are more accessible and impactful across the entire Stripe organization.