Lead Product & UX Designer at Think of Us

The role

This is a senior design role leading interaction design, research, and service modeling across Think of Us’ emerging product portfolio. You will initially focus on ConnectMe, a platform connecting families in the child welfare system to essential resources and support.

What you'll do

• Own interaction design and information architecture for the product portfolio
• Design new features including AI chat and copilot tools
• Build prototypes to test ideas and communicate intent to engineering
• Conduct qualitative research with internal users and transition-age youth
• Map end-to-end service journeys and human-AI collaboration patterns
• Maintain design systems and component standards across multiple deployments

What you'll bring

• Eight to twelve years of experience in product or service design
• Proficiency in interaction design and low-to-high fidelity prototyping
• Experience planning and conducting qualitative user research
• Background in designing legible and trustworthy AI-powered interfaces
• Ability to navigate complex systems impacting vulnerable populations

Your impact

You will ground every product decision in real user needs to make the platform measurably better for youth and families navigating the child welfare system. By defining how AI assists human responders, you will ensure the service remains trustworthy, ethical, and effective during moments of crisis.