UGC Creative Coordinator (Launch With Us)

As a Creative Coordinator (UGC), you will sit at the heart of our UGC production process — managing creator operations end-to-end across multiple accounts.

1) Creator sourcing & selection

• Source, shortlist, and book UGC creators aligned with each brand’s requirements.
• Maintain a reliable creator bench across niches, styles, and price points.
• Assess creators using clear criteria (availability, responsiveness, content quality, fit).
  

2) Pricing, negotiation & creator management

• Confirm creator rates, deliverables, timelines, and usage terms using our standard model.
• Handle creator outreach, onboarding, and ongoing communication.
• Keep creator details, rates, and agreements clearly documented and easy to reference.
  

3) UGC brief coordination

• Receive approved briefs from the strategy team and translate them into clear creator instructions.
• Ensure creators fully understand expectations before filming begins.
• Answer questions and resolve issues proactively to prevent production delays.
  

4) Timeline & delivery management

• Own UGC production timelines across accounts.
• Track key milestones (brief sent → product shipped → filming → delivery → revisions).
• Follow up proactively to prevent delays and escalate risks early when needed.
  

5) Quality control & handoff

• Run checklist-based QA on incoming content (format, clarity, brief alignment).
• Coordinate revisions with creators when required.
• Organise and deliver final assets to the editing team cleanly and on time.

How You’ll Work

• You’ll operate within existing processes, templates, and tools (Notion, Slack, Google Drive, Frame.io).
• Creative direction, strategy, and performance analysis are handled by the Creative Strategist.
• You’re accountable for execution, coordination, and delivery — keeping timelines tight and output consistent.

Success Looks Like

• Creators are easy to work with, aligned, and on time.
• No missed deadlines or unclear deliverables.
• Strategists don’t have to chase creators or manage logistics.
• Creator pricing, timelines, and usage terms are clear and documented.
• UGC flows smoothly from sourcing → delivery → editing.
  

Main Requirements

• Strong organisation and follow-through — you don’t let projects drift.
• Clear, confident written communication (briefs, creator instructions, follow-ups).
• Comfort managing multiple creators, accounts, and timelines at once.
• Confidence enforcing standard terms, deadlines, and expectations professionally.
• Experience in UGC, influencer, or creator coordination is preferred — but not required if you’re highly organised and fast to learn.

Ideal Candidate Qualities

• You take full ownership of your area and love being the person who keeps things moving.
• You’re proactive, calm under pressure, and solutions-first.
• You enjoy operational work and take pride in clean systems and clear documentation.
• You’re excited about eCommerce and the creative that drives performance for fast-growing brands.