Consultant fonctionnel Salesforce H/F - CDI -Paris - Creative Tech - C360 at Devoteam

The role

As a CRM Consultant within the Customer 360 tribe, you will play a key role throughout the entire project lifecycle. You will focus on driving digital transformation for clients through Salesforce implementation and strategic consulting.

What you'll do

• Manage CRM projects from initial design through to final deployment
• Improve customer journeys by writing specifications and conducting tests
• Lead training sessions and participatory workshops like Design Thinking
• Configure and parameterize tools to meet specific client needs
• Contribute to commercial proposals and pre-sales presentations
• Support clients through digital transformation and change management

What you'll bring

• Master degree in engineering or business from a university
• Minimum of three years experience in CRM consulting and Salesforce
• Excellent communication skills and a strong team spirit
• Professional fluency in English for international collaboration
• Salesforce certifications are considered a significant advantage

Your impact

You will have a direct impact on the digital transformation of clients by optimizing their customer journeys and technical infrastructure. Additionally, you will contribute to social impact by helping non-profit organizations with their CRM and fundraising needs.