Inetum

Bucharest

Workplace Specialist - Content Designer

FULL TIME ON-SITE MID

Posted about 1 month ago

Quick Summary

Role Overview

This role involves managing and optimizing the Modern Digital Workplace catalogue in both English and French to ensure content accuracy and user adoption. You will coordinate with stakeholders to maintain standards while integrating AI-driven tools and supporting broader communication initiatives.

Key Responsibilities

Manage the end to end lifecycle of the MDW catalogue in English and French
Coordinate content reviews with technical and business stakeholders to ensure accuracy
Increase catalogue visibility through targeted communications and improved search navigation
Support AI integration by structuring knowledge sources and optimizing prompt strategies
Maintain cross channel consistency to drive user adoption and reduce support tickets
Monitor and report on catalogue performance to drive continuous improvement actions

Requirements Snapshot

Proficiency in both French and English languages
Strong communication and writing skills for a multicultural environment
Passion for new technologies and continuous learning
Ability to work effectively across international teams and departments
Analytical skills with a user centric approach to problem solving

Expected Impact

By maintaining a high-quality and accessible digital workplace catalogue, the successful candidate will reduce change resistance and support ticket volume through enhanced self-service. Their work on AI integration and content optimization will directly improve the efficiency and digital experience of employees across the organization.

This summary was generated from the original job posting (AI-assisted, human-reviewed).
For full details, see the description below.

Job Description

Own the MDW catalogue end to end in English and French: create, structure, maintain, and continuously update catalogue pages (including the annual update campaign and ad-hoc updates)
Ensure content accuracy, relevance, and alignment with SG standards and terminology by coordinating reviews and validations with PMs/POs and technical/business stakeholders
Increase visibility and adoption of the MDW offer by promoting the catalogue; contributing to improvements in navigation and search (keywords, tagging); and driving awareness of key services through targeted communications and adoption campaigns
Support AI smart assistant integration by structuring and cleansing knowledge sources, defining prompt strategy, and continuously optimising prompts using MDW knowledge
Ensure cross-channel consistency (between our platforms) and clarity of the Digital Workplace offer (including for new joiners from other tenants) to drive adoption, reduce change resistance, and limit support tickets through self-service
Adapt and maintain catalogue content to support business continuity needs
Monitor, analyse, and report on catalogue performance (usage and content effectiveness) and drive continuous improvement actions
Propose a user-centric structure for catalogue pages and evolve it as user needs change
Support broader team activities as needed (e.g., incident communications for Digital Workplace tools, community management, event organisation, and adoption campaigns)

Qualifications

Very good level of French and English
User-centric (in multicultural perimeter)
Passionate about new technologies
Team spirit and ability to work across teams, departments, locations
You are a good communicator, and you have good writing skills
Desire to learn continuously and to share your experience
You know how to evolve in an international environment

Nice to have:

Bachelor’s degree in communication/marketing or related field
Previous experience in knowledge management will be a plus
Project management skills
A proactive and reactive attitude
Autonomy
Good analytical and synthesis skills

Additional Information

Full access to foreign language learning platform
Personalized access to tech learning platforms
Tailored workshops and training to sustain your growth
Medical insurance
Meal tickets
Monthly budget to allocate on flexible benefit platform
Access to 7 Card services
Wellbeing activities and gatherings

View Original Job Post

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