User Researcher at Zaizi

The role

Zaizi is seeking a User Researcher to work within agile multidisciplinary teams supporting government clients in Public Safety. You will lead research activities to uncover user needs and ensure services are designed based on evidence rather than assumptions.

What you'll do

• Plan and lead user research activities across all stages of the product lifecycle
• Translate research findings into actionable insights to influence service design
• Facilitate workshops to support discovery and service improvement initiatives
• Build strong relationships with clients to embed user-centered ways of working
• Provide guidance on inclusive ethical and accessible research practices
• Coach and mentor other researchers to upskill the team and maintain standards

What you'll bring

• Expert knowledge of qualitative and quantitative user research methods
• Proven experience synthesising research into evidence-based recommendations
• Ability to work flexibly across multiple agile projects and workstreams
• Experience mentoring or coaching other researchers in a professional setting
• Active SC Clearance is required for this role

Your impact

You will drive the development of user-centric public services by ensuring that product decisions are grounded in deep user understanding. Your work will reduce design risks and improve the effectiveness of mission-critical digital infrastructure for government clients.