GetYourGuide

Zurich

UX Researcher, Programs & Operations at GetYourGuide

ON-SITE MID
Posted 1 day ago
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Company snapshot

GetYourGuide

GetYourGuide operates the world's largest online platform for booking tours, attractions, and activities, providing travelers with access to over 30,740 experiences across 7,190 destinations, all curated by a diverse team dedicated to enhancing the enj...

B2C Internet Information Technology & Services Technology
HQ
Berlin, Germany
Team size
251-1K
Founded
2009
Funding raised
$1B

Quick Summary

Role Overview

This role sits at the center of the Research Programs and Operations function to build infrastructure and AI-assisted workflows. You will help the wider research practice scale by managing knowledge, recruitment, and tooling systems.

Key Responsibilities

  • Design and maintain systems for knowledge management and participant recruitment
  • Develop AI-powered workflows to accelerate research synthesis and rollout
  • Collaborate with senior stakeholders to turn evidence into decision-ready outputs
  • Create sticky artifacts such as concept visuals and service blueprints
  • Manage research tool screening, vendor onboarding, and contract negotiations
  • Organize training sessions to help teams adopt new research systems

Requirements Snapshot

  • Over five years of experience in UX research or program management
  • Proven ability to build scalable research systems and user panels
  • Expertise in both qualitative and quantitative research methodologies
  • Strong background in vendor management and budget tracking
  • Knowledge of research ethics and data privacy regulations like GDPR

Expected Impact

You will maximize user trust and ensure business decisions are grounded in evidence by providing high-quality research infrastructure. Your work will enable researchers and cross-functional partners to move faster and act on insights with greater confidence.

A DesignJobs.World summary of the employer's posting, written to highlight scope, requirements, and fit (AI-assisted, human-reviewed). For full details, see the description below.

Job Description

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