UX Researcher

Brand & Digital Designer
Dublin, hybrid
2 Year FTC

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This role is within our Experience & Engineering team in Ireland, and will be seconded to one of our clients within health services. We combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients. 

The role of the UX Researcher can be outlined as follows:  

• Deliver UX research projects which will help identify, evaluate and design digital interventions to support the adoption of healthy behaviour. 
• Collaborate with internal and external partners to deliver complex projects. 
• Understand and apply a wide range of user research and design methods, including when to use those methods and how to apply them correctly 
• Plan and deliver consultations and engagements with patients, the public, and advocacy groups to involve them in the design process. 
• Apply rapid prototyping methods to support evidence-based design development.
• Effectively manage research participants to ensure high quality research engagements.
• Communicate research findings that colleagues can understand and use to make decisions. Advocate for evidence-based design decisions.  
• Conduct usability testing with diverse user groups. Ensure that feedback is appropriately and effectively sourced, analysed and actioned. 
• Contribute to continuous improvement across HSE products and services.
• Carry out User Acceptance Testing (UAT) and QA third party deliverables against established standards and protocols. 
• Advocate for inclusive, accessible, sustainable design across products and services. 
• Liaise with developers, content, social teams and internal clients throughout the design process. 
• Be service-user and client-focused, and understand the Health Services’ fundamental role, purpose, structure and strategic goals. 
• Contribute as part of a high-functioning team, with concurrent projects and competing priorities. 
• Work with colleagues from the wider Communications Division, from other HSE Divisions and agency collaborators.  

WHAT YOU’LL DO

• Visual Identity Management: Champion, evolve (within established parameters), and ensure consistent application of visual identity across all digital and brand channels. This includes managing guidelines, creating user-friendly templates, tools and guides.
• Brand Application Across Channels: Translate the visual identity effectively across various digital platforms (website, apps, social media) and traditional brand materials (reports, presentations, campaigns).
• User Interface (UI) Design: Design consistent and user-friendly interfaces for digital products, ensuring alignment with the design system, visual identity and accessibility standards.
• Visual Communication: Create compelling visual assets that effectively communicate complex health information.
• Collaboration: Work closely with UX and content designers to ensure visual elements enhance usability and engagement within digital products.
• Accessibility and Inclusion: Ensure all visual design solutions meet accessibility guidelines (WCAG) and are inclusive of diverse user needs.
• Design Standards and Principles: Contribute to the development and promotion of broader design standards and principles within the team, particularly in relation to visual communication and branding. Ensure work is delivered which is compliant with legal requirements and policy directives.
• Design Operations and Process: Contribute to the development of processes and workflows to support users of the Visual Identity.
• Stakeholder Collaboration: Collaborate effectively with colleagues and stakeholders to understand their needs and deliver impactful visual solutions.
• Learning and development: Educate and elevate our organisation’s design literacy and implementation through engaging design-sessions for non-design staff, hands-on clinics, provide ongoing support and guidance for basic design implementation, develop self-service resources for common design needs.
• Promote the use of the Irish language: Develop assets and workflows that support
• effective communication through Irish in line with our organisational goals and legal
• requirements. 

WHAT YOU’LL BRING

• Significant experience as a multidisciplinary designer with a strong portfolio showcasing expertise in visual communication, branding, and digital design.
• A deep understanding of visual identity principles, brand guidelines, and their application across diverse channels.
• Strong skills in user interface (UI) design for web and mobile applications.
• Excellent visual communication skills.
• Knowledge of accessibility standards across print and digital.
• Experience working within brand guidelines and ensuring their consistent application.
• Excellent communication, collaboration, and presentation skills.
• A solid understanding of user-centered design principles and methodologies.
• Proficiency in industry-standard design software (e.g., Adobe Creative Suite, Figma).
• Proficiency in working with Microsoft suite as required for corporate communications (design and build Powerpoint and Word templates).
• The ability to develop print ready artwork. An understanding of print production processes, including color management and preparing artwork for professional printing.
• An understanding of the principles of interaction design and how visual design supports it.

WE OFFER:

• A flexible, hybrid working policy.
• 26 days holiday (inclusive of 5 compulsory days) plus bank holidays.
• Cycle to Work Scheme. 
• Pension scheme. 
• EAP and Wellbeing Scheme.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.