Staff Product Designer - (Logistics, Customer) at Delivery Hero

The role

As a Staff Product Designer at Delivery Hero, you will shape the order tracking experience for millions of customers across 70+ countries. You will lead the design direction from initial concept to launch within the Logistics Team.

What you'll do

• Lead the end to end revamp of the order tracking experience
• Refine user journeys using research insights and A/B test results
• Prioritize product roadmap features to improve customer engagement
• Facilitate workshops and design sprints with cross-functional teams
• Champion accessibility and contribute to the global design system
• Mentor junior designers to foster a culture of continuous improvement

What you'll bring

• Over five years of experience designing complex mobile applications
• Proven track record of contributing to scalable design systems
• Advanced proficiency in Figma and various prototyping tools
• Strong strategic thinking and experience in workshop facilitation
• Excellent communication skills for effective stakeholder management

Your impact

Your work will directly optimize last-mile delivery operations, making them more efficient and sustainable for riders, merchants, and customers worldwide. By enhancing the order tracking journey, you will support the company's strategic expansion into new markets like grocery and retail.