About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.
Learn more at diligent.com or follow us on LinkedIn and Facebook
Position Overview:
We’re hiring a Staff Product Designer to lead design for Platform AI and Core Services that power the Diligent One Platform. This role sits at the intersection of AI-native workflows, shared platform capabilities, and portfolio-wide patterns: you’ll define system-level experiences and reusable design foundations that other product teams rely on to ship high-quality AI features faster and more consistently across the suite.
As a Staff designer, you’ll operate as a lead for complex, ambiguous, multi-product work, owning vision and execution across end-to-end systems, not just individual features.
This is a hybrid role located in Vancouver, BC, with an expectation of at least 50% in‑office time.
What you’ll do
- Lead end-to-end design for platform AI and core services that power multiple products across the Diligent One Platform.
- Ensure consistently high-quality experiences through system‑minded interaction design, refined visual language, and accessible components.
- Define and evolve reusable patterns in close partnership with the design system team.
- Shape product strategy with Product and Engineering by framing problems, exploring solutions, and tying design decisions to clear success metrics.
- Pioneer AI‑native ways of working across Design, Product, and Engineering—using AI tools to explore directions faster, prototype complex workflows, and inform better product decisions.
- Mentor and unblock other designers, providing direction, feedback, and systems that help them deliver at a higher level.
What we’re looking for
- Experience: Demonstrated impact in B2B or enterprise SaaS, with complex, data‑rich workflows across multi‑team or multi‑product initiatives. Hands‑on with AI‑powered experiences (e.g., assistants/copilots, generative workflows, recommendations, or conversational interfaces) and/or shared platform capabilities, and comfortable working with design systems.
- Craft & systems thinking: Strong interaction and visual design skills, with systems‑minded thinking across flows, states, and information architecture. Able to deliver accessible, production‑ready UI and components.
- Leadership & collaboration: Trusted partner to senior Product and Engineering leaders, able to communicate clearly, facilitate alignment, and mentor junior and mid-career designers while raising the quality bar for the broader team.
- Mindset: Outcome‑oriented, comfortable with ambiguity and constraints, and energized by AI‑enabled ways of working within the design practice.
- Bonus experience: Background in governance, risk, compliance, fintech, or other high‑stakes, regulated domains; hands‑on experience designing or governing design systems; and familiarity with WCAG 2.1/2.2 AA and how to bake accessibility into both product design and design system work.
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
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