Job Description
Team & Role
This role sits within the Product Design organization and focuses on our core web application suite, the central interface where users experience our most advanced AI capabilities, building a compelling experience for employee experience front door. Designers here play a critical role in shaping the future of work, partnering deeply with product management and engineering leadership to define high-level strategy and translate complex machine learning technologies into intuitive, human-centric solutions.
As a Sr. Staff Product Designer, you will hold the design vision for our web platform, playing a pivotal role in bridging our Agentic AI technology with world-class web usability. You will operate at a high strategic altitude while maintaining a strong hand in execution—driving clarity and coherence across large-scale, cross-product initiatives in a fast-evolving technical landscape.
What you get to do in this role:
- You get to lead large, cross-product AI initiatives and deliver world-class AI product experiences that will influence the product strategy and transform how people work on their daily basis.
- You drive exceptional and innovative agentic and web user experience, design languages, and frameworks across one or more domains or key AI initiatives.
- You provide strategic direction, vision, and leadership for large collaborative efforts with multidisciplinary teams. You will share knowledge and expertise with others across the company and externally to elevate colleagues, teams, and community of practice.
- You mentor junior designers to grow based on their strengths and interests.
Qualifications
Preferred Qualifications:
- 10+ years of relevant design experience with strong first principle thinking
- An inspiring portfolio demonstrating exceptional and innovative AI product and web product solutions for end-to-end user journeys that satisfy user needs and business objectives.
- Strong bias towards practical and elegant designs rooted in deep understanding in machine learning and fast evolving technology landscape.
- Experience in producing high-fidelity specifications for deliverables such as product design experiences, design languages, and frameworks across one or more domains or key strategic initiatives.
- Advocate for design value and purpose across the company and externally to elevate colleagues, teams, and community of practice.
- Influence skills and drive to continuously improve product design processes across business units and design teams.
Basic Qualifications:
- BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
- Experience participating in the complete product development lifecycle of web and/or software applications.
- Experience in user experience design or industry experience (corporate, software, web or agency)
For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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