Sr. Staff Product Designer, Mobile Experience Strategy & Systems at ServiceNow

The role

This Principal Product Designer role focuses on defining and advancing a coherent, best-in-class mobile experience across the ServiceNow platform. You will establish the strategy, principles, and shared patterns that connect adaptive experiences with native iOS and Android applications.

What you'll do

• Define the unified vision and multi-year strategy for enterprise mobile experiences
• Create a coherent system of reusable mobile patterns for common workflows
• Establish high-quality standards for usability and visual craft
• Develop frameworks to decide between adaptive and native mobile approaches
• Enable distributed teams through playbooks and pattern guidance
• Use research and analytics to identify systemic gaps and measure progress

What you'll bring

• Over ten years of experience in product design or design systems
• Deep expertise in native iOS and Android design
• Proven ability to set mobile strategy across complex organizations
• Strong skills in interaction design and systems thinking
• Proficiency with Apple Human Interface Guidelines and Material Design

Your impact

This leader will reconcile fragmented mobile approaches to create a purposeful and consistent end-to-end experience for customers. By establishing shared standards and reusable patterns, the role will empower teams to make better mobile decisions and significantly raise the quality of ServiceNow mobile offerings.