Senior UX Researcher

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Spring Health is looking for a Senior UX Researcher whose work will inform the experience for people who are seeking mental healthcare for themselves and their families. You will join a highly engaged cross-functional Product team, focused on and measured by outcomes, and empowered to drive key performance indicators and business results. You are a hands-on, collaborative researcher who is excited to take ownership and drive impact as a member of our growing UX Research team.

Please note that this is a hybrid role based in New York City, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue. 

What you’ll be doing: 

• Design and implement research throughout the product lifecycle, from early stage discovery and strategic research through iterative prototype testing and post-launch measurement
• Proactively collaborate with design, product, clinical, and commercial teams to define a research roadmap that answers high impact product and strategy questions
• Build on past research and evolve insights over time, driving impact by effectively communicating findings to cross-functional partners and stakeholders
• Take ownership in defining the role of UX Research at Spring Health as an early member of the team, including building out processes and communications strategies that allow us to scale and grow our capabilities responsibly and efficiently

What success looks like in this role: 

• Conduct research that informs decisions to help Spring Health achieve core business goals and reduce waste by building the right thing faster.
• Research insights are used to inform decisions that measurably impact key company metrics 
• Empower teams to build empathy and deeply understand the humans and organizations who use Spring Health’s products
• Enable non-UXR stakeholders to conduct their own usability/prototype/concept testing and continuous discovery, to build product sense and make better decisions

What we expect from you: 

• Bachelors, Masters, or PhD in Human-Computer Interaction, Information Science, Psychology, Cognitive Science, Anthropology, or related field, OR equivalent experience in an industry setting
• 5+ years proven track record conducting UX Research with product teams - designing, running, and reporting on your own studies
• Expertise in qualitative and quantitative user research methodologies including when and how to apply them during each product phase
• Demonstrated ability to make measurable impact, turning insights into action with excellent facilitation, consensus building, persuasion, and presentation skills
• Experience with and enthusiasm around working on a cross-functional product development team

The target base salary range for this position is $150,000-$202,400, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.