Outreach

Hyderabad

Senior User Researcher

FULL TIME ON-SITE SENIOR

Posted 7 days ago

Role Overview

Outreach is seeking a Senior User Researcher to join the UX team and help shape the future of their sales engagement platform. You will work closely with designers, product managers, and engineers to understand user needs and improve workflows for sales representatives.

Key Responsibilities

Plan and conduct qualitative and quantitative research studies
Collaborate with cross-functional teams to provide actionable insights
Identify and execute high-impact research projects and roadmaps
Contribute research throughout the entire product development lifecycle
Build and scale research enablement resources and templates
Support participant recruitment and manage stakeholder relationships

Requirements Snapshot

Seven or more years of professional user research experience
Strong expertise in both qualitative and quantitative research methods
Experience designing research for AI-driven products and recommendation systems
Proven history of influencing product outcomes with actionable data
Degree in design, human-computer interaction, or equivalent experience

Expected Impact

As a critical member of the UX team, you will drive innovation by translating complex user needs into actionable product strategies. Your research will directly influence the development of AI-driven tools and core sales workflows, ensuring Outreach remains a leader in the sales engagement industry through a customer-obsessed approach.

This summary was generated from the original job posting (AI-assisted, human-reviewed).
For full details, visit the company's site.

The Role:

Here at Outreach we are passionate about creating an amazing experience for our customers through our best-in-class communication platform. Outreach is the leader in the “Sales Engagement” industry, and much of that is due to our unyielding focus on our customer’s needs, motivations, and goals. We invest in our users by developing immersive experiences, providing incredible value, and creating deeply resonating value propositions.

Every day we create, innovate, and improve workflows for customer-facing sales representatives that provide value in their key workflows: calling, emailing, and calendaring. To get it right, we challenge our assumptions of what we understand, and work collaboratively to determine the best path to take. The role of the Senior User Researcher is critical to our continued effort to deliver quality experiences and innovate for the future. As a Senior User Researcher, you will be a key member of the UX team, working closely with Product Designers, User Researchers, Product Managers, Engineers, and other internal teams.

Our Vision of You:

You are an experienced researcher with amazing people and communication skills. You are also a hustler, an ombudsman, a tactician, and an amazing teammate. You are ready to tackle complex problems in a space that is still being defined. You are willing to take the initiative - drive value, be the voice of the customer, make tradeoffs under tight deadlines, and be creative with your approach to user research. You hunt for truth, you triangulate, and move quickly, all while having the support of your colleagues and team. Your curiosity, humility, and empathy make you a key component to our customer obsessed mission.
Bonus points: Sense of humor is greatly appreciated. :)

Your Daily Adventures Will Include:

Planning and conducting qualitative and quantitative research to better understand users’ needs, behaviors, motivations, and goals, in order to inform product and design decisions

Collaborating with product, engineering, and design teams to provide actionable insights and deliverables

Identifying and executing on high-impact projects, triaging requests, determining priority and delivering in time for results to be useful

Contributing your research and perspective throughout the entire product development cycle, from discovery and exploration, to launch and post-release

Creating research roadmaps and leading the execution of those roadmaps

Providing guidance to team members and partners on research best practices

Building and scaling research enablement resources (templates, guides, workflows) so teams can run studies efficiently and consistently

Support participant recruitment and management across internal SMEs and external customers

Partner cross-functionally with Customer Success and Support to coordinate access to customers and streamline research efforts

Our Vision of You:

7+ years of user research experience

Have a flexible, lean, creative, and pragmatic approach to user research

Experience integrating user research principles into product initiatives and UX design

Strong understanding of the strengths and weaknesses of a variety of research methods, including when and how to apply them during the product development cycle

Proven history of close work with Designers, Product Managers, and Engineers to prioritize research projects

Excellent communication, presentation, and interpersonal skills; the ability to communicate complex concepts clearly, succinctly, and persuasively across different audiences and various levels of the organization

End-to-end experience with all aspects of the research process (road mapping, study design, recruiting, moderation, analysis, reporting, communicating results and executive presentations)

Demonstrated record of influencing outcomes by delivering actionable research insights

Experience designing research for AI-driven products (e.g., copilots, agents, recommendation systems)

Ability to translate AI capabilities into user-facing implications and research questions

Familiarity with human-AI interaction patterns (assistive, autonomous, human-in-the-loop)

BS (or similar) degree in design, human-computer interaction (HCI), or equivalent experience

Preferred Qualifications:

Post-graduate degree in a design-related discipline

Experience in a SaaS organization

Experience working in a fast-paced software development environment

Finely tuned analytical skills, you can identify key actionable insights from a wealth of data

Experience with screening/recruiting project-appropriate participants and an appreciation for user research recruitment best practices

Experience using a mix of qualitative and quantitative methodologies

View Original Job Post

Outreach

Senior User Researcher

Role Overview

Key Responsibilities

Requirements Snapshot

Expected Impact

Original Job Description

Your Daily Adventures Will Include:

Our Vision of You:

Preferred Qualifications:

Data provenance

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Outreach

Senior User Researcher

Role Overview

Key Responsibilities

Requirements Snapshot

Expected Impact

Original Job Description

Your Daily Adventures Will Include:

Our Vision of You:

Preferred Qualifications:

Data provenance

Get instant feedbackfor this role

Match analysis

Cover letter suggestions

Save notes & highlights

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for this role