Senior UX Researcher (Digital Accessibility & Inclusive Travel)📍 Location: Amsterdam, Netherlands (Hybrid)📅 Contract Duration: 1 year Maternity Cover⏰ Hours: 40 Hours per Week🎓 Experience: 5-8+ Years🎓 Education: Master's Degree or equivalent experience in HCI, Psychology, Cognitive Science, Sociology, Human Factors, or related research disciplines
About the RoleWe are looking for an experienced Senior UX Researcher with a passion for digital accessibility, inclusive design, and user-centered innovation. In this role, you will lead end-to-end research initiatives that help shape accessible digital experiences and drive strategic business decisions. You will collaborate with cross-functional teams, influence product direction through evidence-based insights, and champion inclusive solutions that make travel and digital services accessible to everyone.This is an exciting opportunity for a researcher who thrives in ambiguity, enjoys solving complex user problems, and can translate research findings into measurable business impact.
Key ResponsibilitiesResearch LeadershipLead and execute qualitative, quantitative, and mixed-method research projects from planning through insight delivery.Evaluate, prioritize, and shape research opportunities based on business impact, urgency, and strategic value.Design robust research programs that support both short-term initiatives and long-term business objectives.Select appropriate methodologies including interviews, surveys, diary studies, usability testing, field studies, expert reviews, and secondary research.Drive research excellence through innovative approaches and evidence-based decision making.Ensure research quality by triangulating data, methods, and theories to validate findings.Accessibility & Inclusive DesignAdvocate for accessibility and inclusive user experiences across products and services.Generate insights that help create accessible digital experiences for diverse user groups.Collaborate with design, product, and engineering teams to embed accessibility considerations into product development.Stakeholder Management & Strategic ImpactPartner with senior stakeholders to identify research opportunities and influence strategic decisions.Translate complex research findings into actionable recommendations.Drive cross-functional alignment through compelling storytelling and insight communication.Develop deep domain expertise and become a trusted advisor within your area of specialization.Community & MentorshipMentor researchers on methodologies, tools, and best practices.Contribute to research standards, frameworks, and knowledge-sharing initiatives.Actively participate in research communities and foster a culture of learning and collaboration.Data Ethics & ComplianceMaintain strong knowledge of GDPR, research ethics, and participant data protection.Ensure all research activities meet compliance and governance standards.What We're Looking ForRequired Experience✅ 5-8+ years of experience in UX Research, User Research, Human-Centered Design Research, or related fields.✅ Strong expertise in both:Qualitative ResearchQuantitative ResearchMixed-Methods Research✅ Proven experience conducting:User InterviewsUsability TestingSurveysDiary StudiesCustomer Experience ResearchAccessibility Research✅ Experience influencing product strategy and business decisions through research insights.✅ Strong stakeholder management and cross-functional collaboration skills.✅ Experience working in agile product environments with Product Managers, Designers, Data Analysts, and Engineers.✅ Deep understanding of research ethics, GDPR, and participant privacy.Preferred QualificationsExpertise in a specific research domain, methodology, or user segment.Experience in digital accessibility, inclusive design, or assistive technology research.Familiarity with tools such as UserTesting, Qualtrics, Dovetail, Optimal Workshop, Maze, SurveyMonkey, or similar research platforms.Experience mentoring researchers and leading research programs.Why Join?🌍 Drive meaningful impact through accessible and inclusive digital experiences.📊 Influence product and business strategy with research-backed insights.🤝 Collaborate with highly skilled multidisciplinary teams.🚀 Lead high-visibility research initiatives with real-world impact.📈 Opportunity to shape research excellence and mentor fellow researchers.Apply TodayIf you're passionate about accessibility, inclusive design, and transforming complex user needs into actionable business insights, we'd love to hear from you.
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