[SO] Senior UX Designer at Bosch Group

The role

This role leads and manages UX projects in Vietnam, aligning with APAC UX strategy and KPIs. It involves conducting user research, facilitating design thinking, and analyzing data for financial planning and process improvement.

What you'll do

• Lead and manage UX projects in Vietnam, ensuring alignment with APAC UX strategy and KPIs.
• Conduct user research, including interviews and usability testing.
• Facilitate design thinking workshops to foster innovation.
• Consolidate and analyze data for UX financial planning, reporting, and process improvement.
• Collaborate with business units to identify new service opportunities and enhance customer experience.
• Promote UX standards, methodologies, and tools across GBS teams.

What you'll bring

• Bachelor’s or Master’s degree in UX, Service Design, Interaction Design, or related field.
• Minimum 3 years of experience in UX or Service Design (portfolio required).
• Strong analytical, communication, and stakeholder management skills.
• Fluent in English (written and spoken).
• Proficiency in Excel and PowerPoint is a plus.

Your impact

The expected impact is to drive the strategic implementation and adoption of UX best practices within Vietnam, leading to enhanced customer experiences, improved service offerings, and efficient operational processes.