Senior UX Designer (Focus on Research) at Dept

The role

This Senior UX Designer role focuses on user research to help product teams make confident, customer-centered decisions. You will combine strategic thinking with hands-on research to explore problem spaces and turn insights into action for digital products. The position involves working within a key client team to shape research practices and integrate AI technologies.

What you'll do

• Plan and conduct exploratory discovery work and usability tests.
• Frame research questions to explore problem spaces before solutioning.
• Analyze and document insights to support design decisions.
• Collaborate closely with designers and product managers in cross-functional teams.
• Develop and refine research standards and methodologies across the organization.
• Advocate for journey-driven and evidence-based approaches to product development.

What you'll bring

• Over five years of experience in user research within agile environments.
• Proven ability to run and analyze various types of user studies.
• Expertise in journey mapping and experience frameworks.
• Strong communication skills for facilitating sessions and presenting insights.
• Proficiency in English with German language skills considered a plus.

Your impact

You will bring clarity to complex problem spaces and ensure that product development is rooted in real user needs and evidence. By evolving research standards and championing a journey-driven approach, you will improve the quality of digital services and help the team adopt emerging technologies like AI. Your work will directly influence product strategy and foster a more mature research culture within the agency.