Senior Service Designer at Essense

At Essense, we believe in customer-centric collaboration to move the world forward. As a Senior Service Designer, you contribute to this ambition by giving the customer, the business, and society a voice in the process.

You help clients work customer-centrically to optimise services and customer experience—creating holistic value that goes beyond “just beautiful”. You are a strong facilitator, a thoughtful client partner, and someone who can translate insights into opportunities and concepts that teams can implement.

What will you do?

Map insights and foresight across the customer experienceMake complex information transparent and visual across the client organisationTranslate insights into opportunities, concepts and solutionsCo-create with stakeholders across the client’s business to shape propositions and service conceptsOrchestrate backstage processes and frontstage touchpoints for an optimal end-to-end service experienceEnsure smooth handover of concepts to UX/UI designers who take them furtherFacilitate workshops and co-creation sessions (content + logistics)Act as a thought partner for the client, bringing curiosity and CX market awarenessInspire colleagues and share knowledge; help advance Essense and our clients through craft and vision

What do you bring?

You have a Bachelor or Master degree in Service, Industrial or Interaction Design.At least 6 years of relevant work experience, preferably at an agencyA passion for making complex situations / information insightfulAnalytical ánd creative, with empathic ability and strong communication skillsDemonstrated experience in applying service design methods such as stakeholder maps, journey maps, service scenarios, service blueprintsA strong portfolio that shows your work and results from a range of projectsYou can give clients pro-active advice on the best approach for achieving their goalsCapable of planning, managing and executing service design projects, including leadership skills and good stakeholder management

What do we bring?

A great workplace, both at our office (walking distance from Amsterdam Amstel station) and at home (we provide a home working desk, chair and monitor). In addition, you can also work on location at the customer.An above market average salaryTravel allowance, lunch, and other secondary working conditionsGreat and smart colleagues, team events and drinksOpportunities for personal developmentEvery third Thursday of the month 'Essense Day', on which we focus with the whole team at developing ourselvesAnd last but not least: working with leading clients such as IKEA, Rabobank, European Investment Bank, Odido, and more!

Our culture:

We value a good work environment. We stand for quality, but also for fun, based on the following core values:

Open: We love to explore, share and embrace.Driven: We strive for the optimal result.Collaborative: We work better together.

We kijken ernaar uit om van je te horen!